Card Fraud Sr. Operations Specialist
About The Position
Mentor and train assigned staff within the department Decision Debit Protect / Fico alerts Decision Debit Protect Permits & Timeframes Suggest rules and validate vendor analysis Handle escalated phone calls & emails Problem-solve escalated and complex issues Implement department goals & process improvements Monitor production and ensure expectations are met Perform assigned tasks in accordance with regulations, policy and procedure to mitigate risk to the Bank Assist Department Manager as needed Regular and predictable attendance and punctuality Other tasks as assigned Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FNBT is an equal opportunity employer.
Requirements
- High school diploma or equivalent
- At least 18 years of age
- 3 years of banking related experience or demonstrated knowledge to perform the job
- Working knowledge of Microsoft office and general office equipment
- Professional written and verbal communication skills with internal & external customers
- Effective leadership skills
- Exhibit independent critical thinking skills
- Ability to meet deadlines and remain flexible
- Well-organized, with sharp attention to detail
- Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
- Strong customer service skills (both internal & external customers)
- Must successfully pass background investigation according to company policy
- Must be able to get along with co-workers and work effectively in a team environment
Responsibilities
- Mentor and train assigned staff within the department
- Decision Debit Protect / Fico alerts
- Decision Debit Protect Permits & Timeframes
- Suggest rules and validate vendor analysis
- Handle escalated phone calls & emails
- Problem-solve escalated and complex issues
- Implement department goals & process improvements
- Monitor production and ensure expectations are met
- Perform assigned tasks in accordance with regulations, policy and procedure to mitigate risk to the Bank
- Assist Department Manager as needed
- Regular and predictable attendance and punctuality
- Other tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
