Card Administration Operations Specialist I, II, III, Senior

Global Credit Union • Glendale, AZ

4d

About The Position

Overview Reports to: Card Administration Manager Functions Supervised: None Primary Functions: Assist in the administration of the operational aspects for all card products.

Requirements

• High School graduate or equivalent.
• One year’s experience in a comparable position.
• Proficiency in Microsoft Windows, Outlook, Word and Excel.
• Must have excellent organizational skills, strong oral and written communication skills and work effectively under pressure.
• Assignment to the Card Administration Operations Specialist II (Category 12) requires satisfactory performance in the Card Administration Operations Specialist I position (Category 13) with proven ability to manage an increase in job responsibility and be in the position for at least six months.
• Assignment to the Card Administration Operations Specialist III (Category 11) requires performance that meets or exceeds expectations in the Card Administration Operations Specialist II (Category 12) position with proven ability to manage an increase in job responsibilities.
• Assignment to the Senior Card Administration Operations Specialist (Category 10) requires performance that meets or exceeds expectations in the Card Administration Operations Specialist III position (Category 11) with proven ability to manage an increase in job responsibilities.
• Advancement requires management recommendation and will be based on candidate's performance.

Responsibilities

• Portfolio maintenance - Responsible for cardholder maintenance requests, posting monetary corrections, researching member inquiries and working with vendors.
• Department Collaboration - Responsible for working with multiple departments, branches and employees to resolve member issues.
• System Applications - Responsible for performing tasks within various financial and operational systems to ensure accuracy and compliance.
• Organizational knowledge - Maintain a working knowledge of card products, credit union operations and best practices.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees