Car Return Agent

Europcar•Salt Lake City, UT

About The Position

We’re seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish. As a Return Agent, you will: Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor. Conduct thorough inspections of returning vehicles, checking for damage, recording mileage, and verifying fuel levels. Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed. Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle. Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have. Perform other duties as assigned to support business needs and objectives As a Ready Line Agent, you will: Maintain a clean, organized, and presentable ready line area. Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up. Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing. Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests to ensure a smooth transition. Confirm that each vehicle is accompanied by an adequately completed checkout slip. Assist customers in locating their rental cars and assist with luggage when necessary. Support the efficient flow of vehicles by moving and parking cars within the facility as needed. Perform other duties as assigned to support business needs and objectives.

Requirements

Valid Driver's License
Top-notch people skills
Ability to troubleshoot with a smile
Patience and understanding throughout the rental experience
High School Diploma or equivalent

Responsibilities

Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
Conduct thorough inspections of returning vehicles, checking for damage, recording mileage, and verifying fuel levels.
Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
Perform other duties as assigned to support business needs and objectives
Maintain a clean, organized, and presentable ready line area.
Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing.
Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests to ensure a smooth transition.
Confirm that each vehicle is accompanied by an adequately completed checkout slip.
Assist customers in locating their rental cars and assist with luggage when necessary.
Support the efficient flow of vehicles by moving and parking cars within the facility as needed.