Car Care System Administrator

AAA Mid-Atlantic•Lexington, KY

54d•$56,905 - $93,861•Hybrid

About The Position

AAA is hiring for a Car Care System Administrator to join the team here at either our Wilmington, DE, Lexington, KY, Cincinnati, OH or Worthington, OH locations. This position is hybrid and will require you to work 3 days on site Tuesday, Wednesday, and Thursday. The Car Care System Administrator responsible for providing the Car Care services group throughout the entire AAA Club Alliance footprint with system administration, primarily within the Shop Management Software (SMS) currently called VAST. This includes functions such as business process configuration, reporting development, integration point development, and data management. This position works closely with internal Car Care, Marketing, Training and IT staff, as well as the MAM software vendor to effectively meet the Car Care SMS technology needs.

Requirements

Bachelor’s degree in Computer Science, Business Management or a related field.
5+ years of experience supporting Automotive and/or Retail based customer facing applications.
5+ years of system administration experience.
Ability to work independently on assignments and projects.
Operational knowledge of report writing utilizing Business Objects.
Proficiency with data conversion and mapping.
Fundamental understanding of SQL and relational database design.
Demonstrated understanding of business objectives both internally and externally which impact the company’s ability to achieve its objectives.
Advanced proficiency in Microsoft Excel, and demonstrated ability with other MS Office applications including Access.
Strong verbal and written communication skills and the ability to effectively interact with all levels in a business environment.
Ability to work with minimal supervision, effectively set priorities and meet deadlines.
Can handle multiple projects while maintaining high quality, accurate work.
Proven analytical and problem solving skills.

Responsibilities

Provide escalated Production support.
Provide support for SMS systems including, but not limited to, researching and resolving problems with Accounting, issues with business process; recommend alternate solutions.
Troubleshoot any system issues and ensure appropriate parties are involved to resolve issue.
Serve as a resource and liaison to business lines such as HR, Accounting, Audit, Procurement and others as needed, regarding inquiries errors and data issues.
Assist team members and users of information systems issues associated with HR systems by investigating providing detailed recommendations on resolutions.
Identify and understand issues, problems and opportunities. Recommend process improvements and innovative solutions. Provide advice and options on the best way to automate processes in the system.
Create advanced reports. Create and support a variety of advanced reports utilizing appropriate reporting tools. Prepare regularly scheduled reports and ad-hoc reporting as required.
Manage system updates; responsible for addressing system upgrades and modifications with internal and external IT resources, which includes identifying requirements, configuration, testing and implementation. Gather, build, and test updates made for SMS in our Sandbox environment and reports to staff all findings prior to moving updates to live production.
Ensure accuracy of data through routine data audits and validation by working with field managers. Effectively translates user requirements into technical specifications. Update system with all needed data from management associate with pricing, new packages, control file changes, open Web connections, add/delete users, etc.
Create and maintain SMS user guide documents. Assist with submittal and follow up on all help desk tickets submitted to software support vendors support tickets via Service Now.
Assist/lead change management committee tasks with selected members to make certain all changes are socialized through the Car Care groups before implementation.
Provide subject matter expertise to the Learning and Development team to translate the business needs into user.
Maintain an awareness of emerging business needs and external technological developments to identify and recommend improvement needs/opportunities. Use industry standard best practices to develop system and process improvements.
Support Accounting, HR, and IT in Car Care related technology initiatives by executing on necessary project tasks and adhering to timelines and quality expectations.
Provide after-hours and weekend support as needed.
Other duties as assigned.

Benefits

The starting base compensation for this position is $56,905 to $93,861.
The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
Annual Bonus + Annual Merit Increase Eligibility
Health & Life Insurance
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability
Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year