Captive Insurance Program Manager

Arthur J Gallagher & Co.•Rolling Meadows, IL

42d

About The Position

At Artex, we reimagine what risk management can be and we do it with bold thinking, deep expertise, and an unwavering belief in what's possible. As part of our global team, you'll help clients navigate complex risks through creative, forward-looking solutions that go beyond the expected. This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same. We're a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Here, you'll be supported to explore your potential, grow your expertise, and make a meaningful impact on a global scale. Overview Artex (www.artexrisk.com) is a global leader in the alternative risk space and the 3rd largest Insurance Manager in the world, with 1,000 employees across the globe and 5000 clients. Our employees work together to conceive, design, and manage alternative risk transfer solutions that help our clients manage today's challenges and tomorrow's opportunities. How you'll make an impact The Program Manager is responsible for delivering exceptional customer service and establishing relationships with clients. This role will collaborate with other team members to achieve goals, constantly seek improvement and will demonstrate the Artex values. The Program Manager works closely with the Assistant Captive Director, Captive Director and other team members in servicing designated groups of clients as it relates to the renewal process and client administration policy support. The Program Manager is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the overall workflow processes.

Requirements

Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
Able and willing to travel approximately 10% of the time.

Nice To Haves

Bachelor's degree plus 3 or more years client coordination and/or claims management experience.
High School diploma/GED with 8 or more years client coordination and/or claims management experience.
Working knowledge of Microsoft Windows applications and MS Office.
Appropriate Property & Casualty Insurance license desired.
Understanding of the insurance brokerage business.
Exceptional organizational skills
Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality.
Ability and desire to provide results.
Develop a professional rapport with internal and external partners.
Utilize your resilient and adaptable mentality in the face of shifting priorities.
Eagerness to collaborate with teams and other employees.

Responsibilities

delivering exceptional customer service
establishing relationships with clients
collaborating with other team members to achieve goals
constantly seek improvement
demonstrating the Artex values
servicing designated groups of clients as it relates to the renewal process and client administration policy support
delivering high quality and efficient service to both internal and external clients by assisting with the overall workflow processes

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program