Captain AM- Part Time

Four Seasons•Nashville, TN

16h

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City. About the Role Bacco Restaurant & Bar is Four Seasons’ signature Italian dining destination, offering an elevated yet welcoming fine-dining experience rooted in authentic cuisine, exceptional wines, and personalized service. As a Captain , you will serve as the primary point of contact for guests within your assigned dining room station, taking full ownership of the guest journey from arrival to departure while setting the standard for service excellence and hospitality.

Requirements

High School Diploma or equivalent.
Minimum of 1–2 years of fine-dining or comparable food service experience preferred.
Must meet minimum legal age requirements to serve alcohol.
Strong verbal and written communication skills.
Extensive knowledge of food, wine, and beverage offerings.
Thorough understanding of fine-dining service standards and procedures.
Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques.
Proficiency with POS systems and basic computer applications.
Strong numerical skills and accuracy in cash and check handling.
Professional demeanor, attention to detail, and the ability to lead by example in a team environment.

Responsibilities

Take full ownership of an assigned station and oversee the complete guest dining experience.
Welcome guests warmly and deliver consistent, professional, and gracious service throughout each course.
Sell and serve food and beverages using approved service techniques, position numbers, and service spiels.
Describe menu items, daily features, and changes; answer questions related to food, beverage, and wine offerings.
Maintain awareness of table status, pacing, and upcoming courses to ensure seamless service flow.
Communicate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to anticipate and meet guest needs.
Assist with food expediting to maintain proper timing and coordination with the kitchen.
Monitor guest satisfaction after each course and resolve concerns promptly and professionally.
Ensure accuracy of guest checks, present them in a timely manner, and process payments efficiently.
Coordinate table maintenance, clearing, resetting, and stocking in collaboration with support staff.
Maintain a clean, safe, and organized dining room and service stations at all times.
Participate in pre-shift meetings and remain current on menu, beverage, and wine updates.
Comply with all Bacco Service, Food, Beverage, and Wine Manuals, as well as all federal, state, and local health, safety, and labor regulations.