Capital Region ER Manager

University of Missouri Health Care • Jefferson City, MO

4d • Onsite

About The Position

MU Health Care is looking for a compassionate and dedicated individual to join our Capital Region ER and ER Observation. The Clinical Manager will deliver high-quality, patient-centered care at Capital Region Medical Center and lead efforts to advance clinical excellence through teamwork, evidence-based practice, and a culture of safety, innovation, and respect. We are looking for someone who will ensure high patient outcomes, direct performance improvement initiatives, and collaborate across disciplines to support the health system’s mission and enhance the patient experience. Join us to provide exceptional, holistic care as part of our collaborative, multi-disciplinary team, and let's shape the future of healthcare together.

Requirements

• Missouri Board of Nursing RN or Nurse Licensure Compact multi-state RN. When the primary state of residency changes, compact state RNs must apply under the new state of residency within thirty (30) days.
• Bachelor of Science in Nursing degree.
• Five (5) years of RN experience in a hospital setting.
• Two (2) years of managerial or supervisory experience.

Nice To Haves

• Master’s degree in business or healthcare-related field.
• Additional license/certification requirements as determined by the hiring department.

Responsibilities

• Develops and manages department budgets in collaboration with physician partners, finance, and leadership. Monitors expenditures and ensures efficient use of resources.
• Ensures appropriate 24-hour staffing based on patient acuity, staff competency, and the diverse needs of the patient population.
• Guides process improvements using research and evidence-based practices. Supports a Shared Governance model to advance care delivery and outcomes.
• Fosters a culture of accountability, professionalism, and patient-centered care through consistent policy implementation and staff engagement.
• Interviews, hires, and onboards new staff. Evaluates performance, recommends promotions, addresses disciplinary issues, and provides ongoing coaching and development. Supports staff well-being and engagement through regular communication, recognition efforts, and promoting a healthy work environment.
• Maintains care standards in accordance with regulatory and professional guidelines. Ensures compliance with accrediting bodies and legal requirements.
• Serves as the primary escalation point for operational and clinical issues on the unit. Resolves patient and family concerns to enhance internal and external customer satisfaction.
• Evaluates the quality and effectiveness of clinical practice using internal and external data. Identifies opportunities for improvement and collaborates with key stakeholders. Leads daily operational huddles and routine staff rounding to ensure awareness of unit priorities and address real-time concerns.
• Develops systems to track and achieve performance metrics related to patient satisfaction, employee engagement, quality outcomes, and financial targets.
• Maintains clinical nursing competencies relevant to the assigned area of responsibility. Develops and implements unit-specific orientation, ongoing education, and competency assessments in partnership with clinical educators.
• Participates in organizational committees and initiatives representing unit needs and performance.
• Leads a culture of safety through proactive risk mitigation and continuous quality improvement, taking measures to routinely evaluate regulatory readiness. Monitors and analyzes safety and performance metrics to identify trends and implement corrective actions for staff and/or patients as appropriate.
• Collaborates with Centralized Timekeeping and Scheduling to ensure accurate staff scheduling and alignment with operational needs. Utilizes UKG WFM to monitor employee attendance via the attendance tab, verifies attendance-related occurrences requiring disciplinary action, and reviews departmental staffing reports to assess efficiency, policy adherence, and appropriate meal break usage. Reviews and approves late timecards and schedule edit requests submitted through AskHR. Addresses patterns of late submissions that may require corrective action.
• May complete unit/department-specific duties as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager