Capital Markets Success, Secondary Oversight and Supervision

Pylon

About The Position

The $13 trillion mortgage industry runs on fragmented systems, manual workflows, and brittle delivery processes that create risk at the point where capital matters most. Pylon is rebuilding mortgage infrastructure from the ground up. We are creating an API-first, programmatic platform that automates credit, compliance, capital, and operations—enabling lenders to scale through software, not headcount. Our team comes from Stripe, Better, and Affirm, and we are backed by Conversion Capital, QED, Citi, Fifth Wall, Peter Thiel, and the founders of Ramp, Mercury, Blend, and others. About the Role We are hiring a Capital Markets Success, Oversight and Supervision to own loan delivery, purchase timelines, and post-closing issue resolution across our investor and whole-loan channels. This role is accountable for ensuring closed loans are delivered cleanly, purchased quickly, and resolved efficiently when issues arise. You will serve as the primary owner of investor delivery and rebuttals, as well as the main point of contact for sellers whose loans we purchase and the investors we sell to. This is a hands-on role for someone who has independently managed suspense, negotiated rebuttals, and understands how post-closing execution directly impacts cash flow, credibility, and risk. This role operates post-close, with full authority once loans fund, and plays a critical role in protecting capital and scaling delivery operations. Key Responsibilities

Requirements

7+ years of post-closing and investor delivery experience, with flexibility for candidates who demonstrate deep, multi-investor ownership
Proven experience independently managing delivery, suspense, and rebuttals across multiple investors
Prior role as an escalation point for delayed purchases, delivery disputes, or investor exceptions
Experience designing, improving, or rebuilding post-closing and delivery workflows
Strong working knowledge of LOS platforms and investor delivery portals
Ability to track, analyze, and report on delivery performance metrics and cash timing
Excellent written and verbal communication skills, with comfort engaging directly with investors and sellers
High attention to detail, strong judgment, and a bias toward ownership and accountability

Responsibilities

Own end-to-end delivery of closed loans to investors and whole-loan purchasers, ensuring timely submission and purchase
Build and maintain investor-specific delivery checklists, eligibility gates, and suspense prevention controls
This role also owns the day-to-day execution and performance of offshore post-closing and delivery teams, ensuring work is completed accurately, on time, and in alignment with investor delivery standards.
Track and manage purchase timelines, days-to-cash, and aging inventory
Manage all investor suspense, rebuttals, and curative documentation through final purchase
Act as the primary escalation point for delivery disputes, exceptions, and delayed purchases
Partner with legal and compliance on complex delivery issues or investor challenges
Serve as the primary point of contact for investor delivery and post-purchase review teams
Manage communications with correspondent sellers whose loans we purchase, including suspense requests, rebuttals, and resolution timelines
Ensure external communications are accurate, timely, and aligned with contractual and delivery requirements
Own reporting on delivery performance, including first-pass purchase rates, suspense rates, rebuttal cycles, and cash timing
Set and enforce post-closing delivery SLAs, holding internal teams accountable
Perform root-cause analysis on delivery issues and drive process improvements to reduce repeat defects