Capacity Specialist I

Tucker Company Worldwide•Haddonfield, NJ

6d•$42,000 - $63,000

About The Position

Support corporate profitability, customer growth, and satisfaction by collaborating with Capacity Development to source sustainable carrier capacity to meet or exceed customer expectations: Support customer growth and satisfaction by utilizing high-quality carrier capacity to cover loads and meet or exceed customer expectations. Demonstrates self-sufficiency in managing assigned workload and exercises discretion and uses independent judgment in order to achieve company growth goals Begins to consistently drive decision-making and participates in problem solving activities that results in achieving team and company goals with little reliance on team members and manager. Maximize individual, department, and company profitability by purchasing transportation at competitive market pricing, while maintaining service levels. Collaborate with Capacity Development team to develop capacity, improve service, and pricing for customer opportunities, ensuring every customer always has the service and capacity needed to drive customer satisfaction and increase load count, revenue, and margin. In collaboration with Capacity Development, begins to leverage and build operational relationships with carriers to ensure consistent capacity, pricing, and service to customers, keeping Carrier Relationship Management tools accurate and up to date. Deliver excellent customer service by ensuring adherence to company, customer, and industry policies and best practices. To maximize customer and carrier satisfaction, demonstrate proactive and effective communication to ensure internal and external customers and carriers are aware of changes and issues before or as they happen, escalating to OEM where necessary. Collaborate with OEM, Business Development and Customer Experience to secure new opportunities and win new customers for Tucker. Learn, adopt, and leverage new technologies to cover more loads, more quickly and drive productivity. Cultivate mentorships across all team members through ongoing training and development initiatives: Leads by example to support team member assimilation in understanding Tucker core values, processes and procedures, and foundational freight brokerage skills, to maximize service continuity. The Market & Tools Market Tucker’s carrier-facing tools to carriers and gather feedback to keep Tucker positioned as a “broker of choice” for carriers. Share anecdotal evidence of market conditions with teammates to enable the team to win new or protect existing business.

Requirements

High school diploma or minimum 1+ years of equivalent industry training or experience
Strong communication skills
Strong organizational skills
Demonstrates basic understanding of MS Office
Position requires a demonstrated ability to resolve time-sensitive situations, multi-task, make recommendations to management, effectively communicate verbally and in writing, and navigate a high-paced working environment.
This position is part of a compensated departmental on-call rotation where some scheduled after hours and weekend support is required.

Nice To Haves

Bachelor’s Degree
Customer Service Experience a plus
Certified Transportation Broker (CTB) certificate
1+ years' experience in freight brokerage, 3PL, transportation, or supply chain industry
Enthusiasm to negotiate service and pricing in a live environment

Responsibilities

Support corporate profitability, customer growth, and satisfaction by collaborating with Capacity Development to source sustainable carrier capacity to meet or exceed customer expectations
Support customer growth and satisfaction by utilizing high-quality carrier capacity to cover loads and meet or exceed customer expectations.
Demonstrates self-sufficiency in managing assigned workload and exercises discretion and uses independent judgment in order to achieve company growth goals
Begins to consistently drive decision-making and participates in problem solving activities that results in achieving team and company goals with little reliance on team members and manager.
Maximize individual, department, and company profitability by purchasing transportation at competitive market pricing, while maintaining service levels.
Collaborate with Capacity Development team to develop capacity, improve service, and pricing for customer opportunities, ensuring every customer always has the service and capacity needed to drive customer satisfaction and increase load count, revenue, and margin.
In collaboration with Capacity Development, begins to leverage and build operational relationships with carriers to ensure consistent capacity, pricing, and service to customers, keeping Carrier Relationship Management tools accurate and up to date.
Deliver excellent customer service by ensuring adherence to company, customer, and industry policies and best practices.
To maximize customer and carrier satisfaction, demonstrate proactive and effective communication to ensure internal and external customers and carriers are aware of changes and issues before or as they happen, escalating to OEM where necessary.
Collaborate with OEM, Business Development and Customer Experience to secure new opportunities and win new customers for Tucker.
Learn, adopt, and leverage new technologies to cover more loads, more quickly and drive productivity.
Cultivate mentorships across all team members through ongoing training and development initiatives
Leads by example to support team member assimilation in understanding Tucker core values, processes and procedures, and foundational freight brokerage skills, to maximize service continuity.
Market Tucker’s carrier-facing tools to carriers and gather feedback to keep Tucker positioned as a “broker of choice” for carriers.
Share anecdotal evidence of market conditions with teammates to enable the team to win new or protect existing business.