Capacity Portflio Representative

C.H. Robinson•Chicago, IL

8d•Hybrid

About The Position

Do you enjoy creating new relationships? Are you a self-starter who thrives in a fast-paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you! As a Capacity Portfolio Representative, you’ll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price. If you’re driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You’ll sharpen your sales skills and move fast to meet customers' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success—and your own! So, what can we do for you? We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic and comprehensive onboarding program designed to jumpstart your knowledge of the industry and C.H. Robinson’s systems and processes. You’ll benefit from top-tier training, continuous development, and a supportive team culture that empowers you to excel. Let’s talk money… We offer our Capacity Portfolio Representatives a competitive base salary, with opportunities to earn monthly bonuses based on stellar performance. Your drive and results will directly shape your financial success. Flexibility for your wellbeing At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. On your next adventure, you’ll…

Requirements

High School Diploma or GED equivalent

Nice To Haves

6+ months of work or internship experience in roles such as customer service representative, retail sales associate, service industry customer service role, or campus/student ambassador
3+ months of work or internship experience in roles like inside sales, outside/field sales, business development, door-to-door sales, lead generation, account executive, sales lead, leasing agent/real estate, or broker
3+ months of work or internship experience in project management, marketing, account management, entrepreneurial ventures, logistics, supply chain, or similar roles
Bachelor’s degree from an accredited college or university
Value a diverse and inclusive work environment
Have experience using customer perspective to guide decisions and actions
Can persuade, motivate, influence, and negotiate with others
Display strong decision-making, multi-tasking, communication and interpersonal skills
Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

Responsibilities

Establish and maintain carrier relationships through lead generation, cold calling, and referrals
Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
Support Capacity Procurement
Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
Proactively post, negotiate, and secure available capacity to meet customer needs
Deliver Exceptional Customer Service
Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
Regularly review and act on carrier feedback to improve service
Identify and recommend the best payment solutions for each carrier based on their needs
Assist carriers with cash advances and resolve payable issues to ensure smooth operations
Execute Process Efficiency
Collaborate with internal teams on shipment updates, problem resolution, and operational execution
Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
Identify root causes of issues and implement solutions to enhance performance