Capacity Analyst

Orlando Health • Orlando, FL

1d • Remote

About The Position

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.
ORLANDO HEALTH - BENEFITS & PERKS:
All Inclusive Benefits (start day one)
Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
Forbes Recognizes Orlando Health as a Best-In-State Employer
Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.
Employee-centric
Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare
Position Overview
The Capacity Analyst is responsible for overseeing the master scheduling template, including the design, monitoring, and maintenance of provider scheduling functions across the ambulatory enterprise. The Analyst uses industry-standard best practices and successfully leverages access data analytics to engage with service line partners, access leaders, and Capacity Management. These efforts aim to accelerate access and productivity-related improvements and enhance the overall provider and patient experience by optimizing scheduling.

Requirements

• A bachelor’s degree is required. An associates degree and two (2) years of directly related work experience (in addition to the requirements listed in the Experience section) may substitute for the bachelor’s degree. A high school diploma or equivalent and four (4) years of directly related work experience (in addition to the requirements listed in the Experience section) may substitute for the bachelor’s degree.
• Epic Cadence and Prelude Certification is required.
• Two (2) years of experience in hospital/medical operations related to patient access and clinicalsystems required.
• A minimum of one (1) year of experience in Epic Decision Tree, Cadence, and Prelude.
• One (1) year of template build experience required.
• Basic knowledge of medical/clinical terminology.
• Basic knowledge of template strategy.
• Knowledge of Ambulatory scheduling, registration, and back-office (medical assistant) workflows.
• Holds strong analytical and problem-solving skills.
• Strong understanding of EMR (EPIC) information systems, business processes, the key drivers, and measures of success for the relevant business.

Responsibilities

• Ensures that scheduling infrastructure built by the Capacity Management team maintains the highest quality across all aspects of scheduling, including template design, visit types, and decision tree tool build.
• Collaborates with Capacity Management, patient accessleadership, clinical and operational ambulatory leadership, and providers to identify and proactively mitigate issuesthat create barriersto ambulatory access and patient flow.
• Understands and provides template design principles and provider template-related policies and procedures, as well as appointment slot designations and visit types, to meet business/clinical needs.
• Works as part of the Capacity Management team, critically applying performance improvement recommendations based on provider utilization metrics and access data analytics.
• Assistsin the development and communication of clinic policies and proceduresrelated to scheduling and providertemplates.
• Maintains oversight of all ambulatory provider scheduling templates in collaboration with Capacity Management for the assigned department/specialty group.
• Proactively reviews providerschedules and recommendsstrategiesto improve access based on approved guidelines. Uses Epic Template Advisor tools and Access Data Analytics to provide quality assurance reviews and offer service line partners proactive guidance on schedule changes and design.
• Conducts key auditing and reviews of the Capacity Management team’s scheduling infrastructure, including decision tree tools, template, and visit type builds in the system, to ensure each request aligns with OH standards as outlined in standard performance documents.
• Notifies and advises the leader when department negotiations fail and escalation to leadership is required to reach resolution.
• Regularly updates and validates team tools (i.e., SharePoint Dashboard, Template Library) to accurately reflect current data from Epic and changes in department leadership.
• Maintains in-depth knowledge of scheduling and operational considerations within the supported clinical specialties.
• Collaborateswith departmentleadership to facilitateprovider onboarding by managing scheduling application setup in Epic—assigns providers to scheduling locations and subgroups, maps visit types, assigns provider visit durations, and collaboratively creates templates that comply with departmental guidelines and policies.
• Works cross-functionally with the access center operationsteam to coordinate, confirm, and troubleshootscheduling access.
• Performs and provides initial investigation findings/discovery to the Capacity Management team using Epic reporting features and/or established reporting tools.
• Acts proactively to identify potential roadblocks/obstacles to patient accessfor the department, provider, and/or clinic, and keeps the team supervisor/manager informed of the status, including providing timely feedback/follow up to stakeholders. Serves as the subject matter expert for assigned departments/divisions.
• Leverageslocalsystems as needed to efficiently perform all functions.
• Understands and communicates enterprise and department/division policiesrelated to scheduling,rescheduling, and template building.
• Analyzestemplate structuresfor accuracy, appropriateness, and validity priorto release.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in meetings, teleconferences, or site visits with assigned departments/divisions in a collaborative manner to resolve roadblocks and create opportunities to increase patient access.

Benefits

• All Inclusive Benefits (start day one)
• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level