Capacity Coordinator II

J.B. Hunt Transport Services, Inc.•Arlington, TX

1d•Onsite

About The Position

Under routine supervision, the Capacity Coordinator II is responsible for coordinating a mid-sized group of carriers and/or independently contracted drivers. This position ensures safe & timely service through the accurate planning, routing, monitoring, and delivery of freight and loads. The incumbent must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success, including day shifts, night shifts, and weekend shifts. The typical schedule is Tuesday to Saturday, 1 p.m. to close (usually about 10 p.m.). The role involves building and maintaining positive, professional, safe, and reliable relationships with carriers and/or independently contracted (IC) drivers to ensure seamless new carrier set-up, minimize turnover, and maximize ongoing productivity. Key responsibilities also include optimizing operations and maximizing profitability through understanding key performance indicators, creating customer-specific reporting and financial analysis, and managing inventory, assets, customer pools, and/or assignment of carriers/IC drivers to balance equipment in the market. The coordinator performs administrative duties such as payroll, managing the Net-Revenue budget, filing, documenting, resolving settlement issues, analyzing P&L statements, invoicing, and creating operational or financial reports. They coordinate yard duties, act as a liaison between various parties to resolve service issues, maintain the company's safety culture, assign loads, and plan, route, and monitor freight movement. Additionally, the position assists in training entry-level and other team members and contributes to special projects aimed at optimizing operations and maximizing profitability.

Requirements

High School Diploma/GED WITH 2-3 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience
Ability to work across multiple shifts including nights and/or weekends if needed
Strong professional communication skills applied internally and externally
Proven experience in establishing and maintaining healthy working relationships
Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement
Ability to process information with high levels of accuracy
Accurately analyze situations and reach productive decisions based on informed judgment
Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
Ability to manage multiple competing priorities
Ability to consistently travel to account & customer locations
Ability to adapt to a dynamic work environment and shifting priorities and directives
Experience in holding people accountable & conducting difficult conversations
Ability to perform in a stressful and high-pressure work environment

Nice To Haves

Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 1-2 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience

Responsibilities

Build and maintain positive, professional, safe, and reliable relationships with carriers and/or independently contracted (IC) drivers to ensure seamless new carrier set-up, minimize turnover, and maximize ongoing productivity
Optimize operations & maximize profitability through the understanding of key performance indicators
Create, maintain, and present customer-specific reporting and financial analysis
Manage inventory, assets, customer pools, and/or assignment of carriers and/or independent contracted drivers to balance equipment in the market
Perform administrative duties such as payroll, management of the Net-Revenue budget, filing and documenting, resolving settlement issues, analyzing P&L statements, invoicing, and/or creating operational or financial reports
Coordinate yard duties such as checking/inspecting equipment, and partnering with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed for account equipment (as required)
Act as liaison between carriers and/or independently contracted drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day and, where necessary, when on call
Maintain the Company's safety culture by complying with external & internal regulations, policies, and procedures
Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions based on pick-up and delivery schedules, and other environmental factors on the road
Assist in training entry-level and other team members to ensure that they perform work duties in accordance with standards and protocols
Assist on special projects related to optimizing operations and maximizing profitability