Capability Manager – Strategic Product Management - Remote

UnitedHealth Group•Minnetonka, MN

17h•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Community & Sate Clinical Strategic Capabilities team is seeking a Capability Manager (aka Strategic Product Manager) to enhance and transform the care management experience. Our team is dedicated to developing capabilities that empower care managers to deliver simplified, personalized, and compassionate care that drives improved health outcomes for our members. By transforming care management with AI-driven tools, data insights, and automation, we enable person-centered clinical models that prioritize impactful interventions, seamless operations, and tailored engagement across digital, telephonic, and in-person channels. As a capability manager, you will be responsible for applying strategic product management methodologies and techniques to develop and enhance technology solutions that improve care the management experience. This role involves collaborating with cross-functional business and technology teams to identify capability gaps, drive capability opportunities, and develop strategic plans and requirements to optimize solutions and deliver maximum value to our markets. The ideal candidate is a natural problem-solver and collaborator who is able to translate business opportunities into clear product strategies and roadmaps. They thrive in cross-functional environments, communicate with clarity, and know how to balance vision with execution. If you are someone who can connect the dots between user value, business impact, and delivery, we’d love to meet you! You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

7+ years of experience in capability management / product management, or a related role within the product management or technology industry and a proven track record of developing and implementing capability strategies that drive improved experience and efficiencies
Experience with capability assessment frameworks, performance metrics, and data analysis tools
Experience in developing clear, business-friendly product strategy and vision, strategic roadmaps, product materials, and go-to-market plans
Hands-on experience in documenting product requirements and breaking down work into capabilities and features
Knowledge of product development /software development processes with the ability to lead and drive continuous improvement initiatives
Knowledge of industry-standard product management lifecycle and associated deliverables
Proven solid analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights
Proven excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
Proven strategic thinker with the ability to align capability initiatives with overall business goals
Proven solid strategic product management skills, with the ability to manage multiple priorities and define and manage complex roadmaps
Proven solid stakeholder alignment, business acumen, and negotiation skills
Proven excellent presentation and story-telling skills with the ability to develop business-friendly materials and articulate complex ideas using easy-to-understand concepts

Nice To Haves

Training and/or certification in Human-Centered Design
Product Management / Product Manager Certification
Experience in Healthcare product/capability management
Knowledge of Medicaid & DNSP lines of business, including core Medicaid and LTSS
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Capability / Product Management: Identify and define the capabilities required to achieve the strategic goals of the C&S Clinical Strategic Capabilities portfolio. Develop and implement strategic solutions to build and enhance capabilities, including development of strategic vision, roadmap, and features that bring the overall solution to life. Ensure capabilities align with overall business objectives and customer/market needs
Cross-functional collaboration: Work closely with other product managers, designers, developers, and various stakeholders to integrate capabilities into strategic roadmaps. Facilitate workshops and meetings to align and prioritize capability needs, requirements, and development plans. Collaborate with development, training, and readiness teams to build competency in new capabilities and prepare for go-to-market launch(es)
Gap analysis and improvement: Conduct regular capability gap analyses to identify areas for improvement and development. Develop strategic plans to address identified gaps and enhance product capabilities. Continuously monitor and evaluate the effectiveness of implemented capabilities, using feedback loops, observations, and other measures in partnership with stakeholders and delivery partners
Innovation and best practices: Stay current with industry trends, emerging technologies, and best practices in capability development. Introduce innovative solutions and approaches to enhance product capabilities. Promote a culture of continuous learning and improvement within the team
Stakeholder management: Build and maintain solid relationships with key stakeholders, including business leaders, customers, and partners. Communicate capability roadmaps and progress plans to stakeholders effectively. Manage stakeholder expectations and ensure alignment on capability goals, roadmap timelines, and outcomes
Performance measurement: Establish and maintain metrics and KPIs to measure the success and impact of capabilities. Monitor and analyze capability performance data to identify trends and insights. Report on capability performance and provide recommendations for improvement
Capability Governance: Govern capability delivery plans from idea through development and launch, ensuring timely and successful delivery to the markets. Collaborate with stakeholders and delivery teams to manage delivery timelines, resources, and budgets effectively. Coordinate with cross-functional teams to align dependencies across and integration of capabilities across roadmaps