Candidate Experience Manager

Lyft • Nashville, TN

10d • Hybrid

About The Position

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are seeking a Manager, Candidate Experience to lead our recruitment coordination team into the future. In this innovative role, you will be responsible for reimagining our coordination function, moving it from a manual, high-volume operation to a strategic, AI-powered center of excellence. Your primary focus will be on two key areas: driving the adoption and optimization of AI tools and technology to streamline processes and freeing up the team to focus on creating an exceptional, high-touch candidate experience. You will lead the team through a significant period of change, coaching them on new skills and shifting their focus from task-based work to strategic partnership with recruiters and candidates. If you are passionate about the intersection of technology and human-centric design, and you want an opportunity to lead a team through transformation, this is an exciting opportunity to shape the future of talent acquisition.

Requirements

• 7+ years of experience in recruitment, talent acquisition, or recruitment operations, with at least 3 years in a leadership or management role.
• Proven ability to lead, mentor, and motivate a team through significant change.
• Demonstrated experience in implementing and managing HR or recruitment technology, ideally with AI or automation tools.
• A strong understanding of the end-to-end recruitment lifecycle and a passion for creating an exceptional candidate experience.
• Excellent project management and communication skills, with the ability to influence stakeholders at all levels.
• Experience with data analysis and using metrics to drive process improvement.

Nice To Haves

• Experience in a high-growth or fast-paced technology environment.
• Knowledge of current trends in AI, machine learning, and their applications in human resources.
• Certification in Project Management (e.g., PMP) or Change Management.

Responsibilities

• Lead AI Integration & Optimization: Identify, evaluate, and implement AI-driven processes and tools to automate and improve scheduling, communication, and other administrative tasks within the recruitment coordination function.
• Drive Team Transformation: Coach and develop the recruitment coordination team, helping them transition from an administrative mindset to one focused on strategic partnership and delivering a world-class candidate experience. Create training programs and new processes that empower the team to handle complex issues and high-touch interactions that AI cannot.
• Enhance Candidate Experience: Develop and execute a strategy to elevate the candidate journey in close partnership with the recruiters. This includes designing and monitoring feedback loops, implementing new communication protocols, and ensuring a seamless, human-centered experience at every stage of the hiring process.
• Process Excellence & Scalability: Partner with TA leadership to design and implement scalable, data-driven processes in coordination and candidate experience that support company growth. You will be responsible for defining key metrics, monitoring performance, and using data to inform strategic decisions.
• Change Management: Act as a champion for change, communicating a clear vision for the future of recruitment coordination and ensuring the team feels supported and engaged throughout the transformation.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees