Experience Manager

American Express Global Business Travel

11d

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Global Experience Manager’s primary responsibility will be to drive the traveler experience to new industry level through innovation. This role will need to rely on user feedback and influence the design of technology and service platforms to continually enhance the travel program. This person will need to be creative with the approach to customer by keeping ahead of industry and Amex GBT technology. This role will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. Mission: Will be an ambassador and change agent for the travel program. Will need to analyze traveler feedback and metrics to influence the client for changes. The role will rely on qualitive feedback and qualitative metrics to drive decisions. The role will be to create & implement change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Experience Manager will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Requirements

• Excellent leadership and strategy development
• Creative thinking, innovates and pushes boundaries
• Capable to motivate and inspire others
• Takes feedback and can reposition projects
• Excellent communications skills

Responsibilities

• Reimagining the user experience across the user journey
• Think about big ideas and moonshots
• Learn the company’s culture and the goals to meet objectives
• Developing strategic business plan and change management approach
• Host Regional round tables to ensure buy in as well as leading sessions for travelers
• Building attractive services that the customer wants to use
• Internalize feedback from multiple sources and translate into solutions

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed