Candidate Experience Manager

OpenAI • San Francisco, CA

11h • Onsite

About The Position

We are seeking a dynamic and experienced Candidate Experience Manager to lead our global coordination team. This individual will be responsible for overseeing the coordination of candidate interviews, ensuring a seamless and exceptional candidate experience, and scaling our coordination processes to meet the demands of a high-volume recruiting environment.
This role is based in our San Francisco HQ office and not currently open to fully remote work.

Requirements

• Proven experience in managing a global recruiting coordination team.
• Strong familiarity with in-office interviewing processes and best practices.
• Demonstrated background in building and scaling coordination processes within a high-volume recruiting environment.
• History of managing and influencing candidate experience programs, with a focus on delivering exceptional service.
• Excellent organizational and multitasking skills, with a strong attention to detail.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Well versed in Project Management Practices
• At least 5 years of people management experience.

Nice To Haves

• A good understanding of load balancing for coordinators
• Familiarity with Ashby ATS is a plus

Responsibilities

• Manage and lead our ever growing coordination team, providing guidance, support, and development opportunities.
• Oversee the coordination processes of all candidate interviews, including scheduling, communication, and logistics for both virtual and in-office interviews.
• Develop and implement scalable coordination processes to improve efficiency and consistency across the team.
• Influence and enhance candidate experience programs, ensuring every candidate receives a positive and professional experience throughout the recruitment process.
• Oversee high-volume recruiting activities, ensuring timely and accurate scheduling and coordination of interviews and candidate interactions.
• Develop, implement, and audit job posting and interview plan processes to ensure consistency and effectiveness.
• Collaborate with recruiters, hiring managers, and other stakeholders to ensure alignment and support throughout the recruitment lifecycle.
• Continuously assess and improve coordination practices, leveraging feedback and data to drive process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed