Candidate Experience Director
About The Position
At SSP America, we believe every candidate’s journey should reflect the same care and hospitality we deliver to travelers every day. As food‑travel experts across North America, our people are the heart of every experience we create. We’re searching for a dynamic Director of Candidate Experience to elevate, innovate, and lead our end‑to-end recruitment journey—ensuring every candidate feels valued, respected, and excited to join SSP America. In this role, you’ll shape how talent discovers us, engages with us, and ultimately becomes part of our story.Why You'll Love This Journey You’ll have the opportunity to: Elevate the entire candidate experience—ensuring every applicant feels informed, respected, and supported throughout their journey with SSP America Lead a high‑impact recruitment function that directly shapes how talent discovers us and decides to join our organization Use data, technology, and AI tools to improve hiring speed, quality, and the candidate’s end‑to-end touchpoints Partner closely with senior leaders to influence hiring decisions, workforce planning, and long‑term talent strategy Make a meaningful difference by simplifying processes, removing friction, and championing a more inclusive, engaging, and values‑driven hiring experience
Requirements
- Previous experience directly managing a team of employees.
- Minimum 5+ years of experience in recruiting or operations within high‑volume environments
- Ability to manage competing priorities and lead through change
- Experience with applicant tracking systems (ATS), HRIS, and AI‑enabled sourcing tools
- Strong knowledge of U.S. employment laws
- Bachelor’s degree preferred or equivalent experience
- Ability to travel up to 20% within the U.S. and Canada
- Ability to pass required background checks and airport security clearances
Nice To Haves
- Canadian employment knowledge is a plus
Responsibilities
- Lead, coach, and directly manage a high‑performing Candidate Experience team, setting clear expectations and driving accountability
- Design and execute a scalable, data‑driven talent attraction strategy that improves speed, quality, and the overall candidate journey
- Partner with Operations and People leaders to forecast hiring needs and maintain strong pipelines for critical roles
- Oversee end‑to-end candidate experience, ensuring timely communication, consistent assessments, and a values‑driven process
- Optimize recruitment technology, including ATS enhancements, integrations, and workflow improvements
- Advise and influence hiring managers, setting expectations for timelines, interview quality, and selection best practices
- Monitor and report on KPIs such as time‑to-fill, quality‑of‑hire, and candidate satisfaction
- Champion employer branding and recruitment marketing to expand reach and attract top talent
- Ensure process consistency and compliance, standardizing documentation and improving efficiency
- Lead recruitment‑related projects, including system rollouts and process improvements aligned to business priorities
Benefits
- Health, Dental, Vision and Life Plans
- Paid Time Off
- 401K with company match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
