Cancer LifeNet Program Specialist

University of Maryland Medical System•Bel Air, MD

6d•$23 - $32•Onsite

About The Position

This position is full-time, on-site located at the Patricia D. and M Scot Kaufman Cancer Center, within the Cancer LifeNet (CLN) program. The individual in this role provides comprehensive operational and administrative support to the CLN clinical team, integrative therapy providers, and the Director of Oncology Integrated Health. The Specialist acts as the primary administrative coordinator and CLN point of contact, expertly managing the daily flow of the office through greeting visitors on-site, phone triage, scheduling, and ensuring smooth logistical support (supply ordering, room/catering arrangements, and financial processing). Key functional tasks include supporting patient access and services such as: triaging patient walk ins and phone calls to appropriate clinical team, scheduling and administrative functions for integrative therapy clinics (EMR), arranging patient transportation, maintaining program statistics, reports, and assisting with patient outreach. The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Requirements

AA degree in Human Services, Secretarial Science, or Medical Office Administration
Minimum of three (3) years’ experience and training providing the required skills, knowledge, and abilities to perform the job as described
Proven experience providing high-level administrative and secretarial support
Exceptional interpersonal and communication skills with a demonstrated ability to provide attentive and empathic, professional service as a first point of contact (in-person and phone)
Superior organizational skills with the ability to manage multiple priorities simultaneously
Strong aptitude for data entry and maintenance
Advanced competency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience utilizing scheduling and media technologies (e.g.,Vizix, Epic, etc..)
Basic financial processing skills
Demonstrated ability to exercise good judgment and work independently, have strong critical thinking skills
A history of establishing and maintaining positive working relationships and effectively participating as part of a team to achieve departmental goals
A proven ability to handle sensitive and confidential information (patient data, financial records) with the utmost discretion
Meticulous focus on detail to ensure accuracy in scheduling, financial processing, report preparation, and inventory management

Nice To Haves

Certified Medical Administrative Assistant (CMAA)
Microsoft Office specialist (MOS)
Experience with Epic
Experience with graphic design helpful

Responsibilities

Managing calendars
Coordinating complex meetings
Preparing professional correspondence and minutes
Providing attentive and empathic, professional service as a first point of contact (in-person and phone)
Coordinating patient services (scheduling, transportation)
Managing supply inventory
Arranging event logistics (rooms, catering)
Tracking program statistics
Managing attendance records
Ensuring accuracy for compliance reporting (e.g., CBISA)
Data entry and maintenance
Managing departmental requisitions
Accurately processing provider payments
Prioritizing assignments
Making effective decisions within the scope of authority