Coordinated Access Network (CAN) Exit Coordinator

United Way Of Greater New Haven Inc • New Haven, CT

2d • $49,000 - $52,000 • Hybrid

About The Position

WE LOVE WHAT MAKES YOU UNIQUE
Your perspective fuels our mission-driven work at United Way of Greater New Haven. Consistent with our organizational values, we are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience and believe that diverse perspectives are fundamental to the work we do.

WHO WE ARE LOOKING FOR
Are you passionate about using your organizational talents as a force for good in our community? Are you the type of person who has an attention to detail and can support a team to reach their goals such as ending homelessness in greater New Haven?

United Way is looking for an organized, mission-driven CAN Exit Coordinator to join our CAN backbone team. You will help empower our team and community partners to operate at the highest level and advance our shared goal of ending homelessness in our region. This person will provide critical landlord engagement and data management support to the Greater New Haven Coordinated Exit system, to ensure that progress is continually made towards meeting system goals and housing homeless households as quickly as possible.

If this sounds like you, our CAN Exit Coordinator position may be perfect for you.

Requirements

• Bachelor’s degree preferred with at least one year of similar experience; equivalent life experience may be substituted for education
• Advanced proficiency in Microsoft Office applications, including Sharepoint, Outlook, Word, Excel, and PowerPoint
• Excellent organizational skills and attention to detail
• Strong communication skills, including basic business writing skills and a positive phone personality with active listening skills
• Ability to work independently; adjusting to changing priorities
• Attention to detail and strong organizational skills
• Ability to establish and maintain high quality relationships with a variety of stakeholders
• Ability to speak and write clearly and concisely for a broad audience
• Ability to analyze and exercise sound judgment
• Highly motivated and creative problem solver
• Ability to relate to people of different economic and ethnic backgrounds
• Ability to be diplomatic when working with staff from other agencies and clients in crisis
• Valid driver's license and reliable transportation

Nice To Haves

• Experience working in the rental housing market
• Experience working with various types of databases and content management systems
• Knowledge of CT HMIS
• Knowledge of the challenges and barriers that homeless people face
• Bilingual, Spanish speaking

Responsibilities

• Supporting CAN Exit Manager: Providing daily support to the Exit Manager by reviewing vital documents in the HMIS database. Maintaining unsheltered program enrollments. Conducting criminal background checks to assist with the housing matching process. Reviewing verifications of disability and homelessness and following up with Case Managers as needed. Facilitating the Housing Case Conference Support Committee and Housing Case Conference Meetings in the absence of the Exit Manager.
• Supporting Landlord Engagement Efforts: Assisting the CAN Landlord Engagement Specialist in the tracking, engagement, retention, and mitigation of landlords working with our system. This includes but is not limited to creating and maintaining a shared database of landlord partners and available units in our region and processing mitigation requests.
• Facilitating Quick Exits to Housing: collecting housing applications, reviewing security deposit applications, and processing flexible fund requests from partner agencies.
• Data Maintenance: Supporting the Exit Manager in data entry in our shared database as well as cleanup for our By Name List, which is the active registry for all homeless households within greater New Haven.
• Cross-functional and Community Collaboration: Collaborating with our marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. Maintaining good working relationships with community, nonprofit, and business leaders in the community. Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level