Campus Support- CSR

TEKsystems•Glendale, CA

15h•$21 - $21•Onsite

About The Position

We are hiring 10 Customer Service Representatives for a special project supporting the Campus Support Center in Glendale, CA. This team will work alongside 8 full-time staff members to deliver high-quality patient outreach, care coordination, and administrative support. This is a fast-paced, mission-driven role focused on improving patient access and continuity of care.

Requirements

Customer service experience in a healthcare and/or call center environment
Experience with prior authorizations and insurance/benefit verification
Proficiency in Microsoft Excel, including hide, copy, paste, and filter functions
Strong data entry, scheduling, and documentation skills
Working knowledge of medical terminology
Excellent communication skills and attention to detail

Nice To Haves

Experience supporting special projects or project coordination
Broader medical, clinical, or healthcare administrative experience
Familiarity with patient outreach or care coordination initiatives

Responsibilities

Conduct outbound patient calls for:
Pharmacy refill confirmations
Annual Wellness Visit scheduling
Emergency Room (ER) outreach for frequent ER visitors
New authorizations and other leadership-driven initiatives
Accurately enter, update, and manage patient and project data in Excel and internal systems
Perform insurance and benefit verifications, including prior authorization support
Schedule appointments and coordinate follow-up care activities
Collaborate with Campus Support Center staff to ensure timely and effective patient outreach
Maintain professionalism, accuracy, and confidentiality in all patient interactions