CSR/Support Specialist

Visual Sound•Broomall, PA

9h•Onsite

About The Position

Visual Sound is seeking an experienced Customer Service Representative /Sales Support Specialist to provide exceptional customer service and support to our clients while promoting Visual Sound's products and services. The ideal candidate would have previous experience with audio-visual technology, inside sales, customer support, conflict resolution, purchasing, and data entry. Strong communication and interpersonal skills are essential in this role, as well as interacting professionally with customers and multitasking in a fast-paced environment. This is not a remote position.

Requirements

HS Diploma or equivalent
Demonstrated customer service focus
Ability to sit for extended periods of time at the computer
Handle multiple sales orders at once & excellent attention-to-detail
Ability to respond to 100+ emails/day
Possess strong data entry skills & proficient with Outlook, Word, Excel
Ability to work and think independently and ensuring to meet deadlines
Maintain strict confidentiality and handle sensitive matters with discretion
Clear and professional communication skills with employees, clients, and colleagues

Responsibilities

Sales Support Set up new customers, sites, and contacts
Quote entry & pricing check on all items within a quote for best pricing
Registration of products & processing credit card orders
Answer customer calls when the Sales Team is out of the office
Send quotes to customers as needed
Monitor box sales backlog & keep customers updated
Box sales as projects-- monitor and close out when complete
Process demo order requests & check quotes prior to sending to accounting for credit approval
Process change orders for box sales & update of tax-exempt forms
Report credit card orders to accounting at the end of the week
Inside Sales / Bid Desk Inside Sales (those customers not assigned to an Account Manager)
Accounts that are low margin Bid Desk Qualify opportunities & send to the appropriate Sales Representative
Follow-up with Sales Rep to ensure they are responding to emails
If Sales Rep does not want to respond, respond on behalf of the company
Load the bid items into quote form & provide support for Sales Rep if submitting a response
New Construction opportunities: find information & help qualify
Assist with selling clearance and aged inventory (eBay, etc.)
Purchasing Set up inventory masters
Set up and update new vendors and vendor contacts
Follow-up on PO status/delivery date and update information
Assist with keeping vendor pricing sheets/notes current