Campus Support Coordinator
About The Position
The Campus Support Coordinators are responsible for supporting our campus medical resources/departments/patients and affiliated providers through inbound/outbound communications related to areas such as : ER visits; inpatient hospital/vital care resources; enrollment/marketing assistance; brokers/benefits specialists; Early Bird Alert online patient portal; patient annual wellness visits; provider transitions. In person patient/provider education and training of the Early Bird Alert online patient portal. The coordinator must be able to multi-task in a calm and efficient manner, demonstrate flexibility towards new projects and protocols and promote a positive team environment.
Requirements
- At least 5 years of experience working in a Managed Care or Healthcare environment. Advanced certification or education within the healthcare arena preferred (i.e., MA, clinic, nursing school).
- Proficient with Microsoft word processing software including Word/Excel.
- Knowledge of medical terminology and healthcare insurance industry operating procedures.
Nice To Haves
- Bilingual English / Spanish (read, write, speak) is a PLUS.
Responsibilities
- Communications may require actions such as: connect callers to appropriate campus medical resources in an effective manner; assist pts with appt scheduling either directly through NextGen or via call transfer; pt education regarding provider/hospital/community resources; class/event scheduling; assistance with Early Bird Alert online patient portal education/training/registration/password login/reset.
- Organizational skills involved in project mailings, such as: post ER visits, Early Bird Alert post activation for Easy Connect Assist users, OB Patient Welcome Packets.
- Ability to read, analyze and interpret general business periodicals. Ability to write reports, business correspondence, and procedure documents. Ability to effectively present information and respond to questions from patients, providers and the general public.
- All other duties as directed by management.
Benefits
- Employer-paid comprehensive medical, pharmacy, and dental for employees
- Vision insurance
- Zero co-payments for employed physician office visits
- Flexible Spending Account (FSA)
- Employer-Paid Life Insurance
- Employee Assistance Program (EAP)
- Behavioral Health Services
- 401k Retirement Savings Plan
- Income Protection Insurance
- Vacation Time
- Company celebrations
- Employee Assistance Program
- Employee Referral Bonus
- Tuition Reimbursement
- License Renewal CEU Cost Reimbursement Program
- Business-casual working environment
- Sick days
- Paid holidays
- Mileage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
