Campus Safety Dispatcher

Smith College•Northampton, MA

About The Position

Essential Functions Emergency Dispatching & Response Coordination 50% Promptly answer emergency lines, general business lines, and College operator lines. Dispatch appropriate personnel for police, fire, medical, or maintenance responses based on prioritization protocols. Maintain accurate and timely logs for all service calls and officer activity in the College’s Automated Computer Dispatch Record Management System (CAD/IMC)Monitor and respond to fire, intrusion, panic, and trouble alarms; activate emergency mass notifications when directed. Make time-sensitive notifications to College officials and outside agencies during emergencies or unusual situations. Attend department meetings and training sessions as assigned. Customer Service & Administrative Support 20% Serve as the College’s public safety operator, answering external and internal calls, and routing them appropriately. Greet and assist walk-in visitors to the department in a respectful and professional manner. Maintain composure with distressed callers or visitors; speak clearly and calmly at all times. Assist with vehicle scheduling and credential verification for Pool Vehicle use. Support the department's parking and access control operations (i.e., permit issuance, key distribution, OneCard functions). Monitor security cameras for suspicious or concerning activity and report findings appropriately. Public Safety Operations 20% Utilize state and federal databases (e.g., NCIC, CJIS) to run license, warrant, and criminal history checks at officer request and as authorized. Review logs, emails, training documents, and CJIS outputs at the start and throughout each shift. Assist Campus Safety officers with community engagement and safety initiatives. Training, Compliance, and Confidentiality 10% Attend all required departmental meetings and training sessions. Maintain certifications, including CJIS clearance, CPR, and First Responder credentials. Adhere to department chain of command for communications and reporting. Follow department policies and procedures and uphold strict confidentiality of all records and communications. Maintain an alert and attentive demeanor throughout assigned shifts. Perform other duties as assigned by management. This position is part of a team that operates 24/7/365. Shift assignments may include nights, weekends, and holidays. Uniforms are provided. All offers are contingent on successful completion of a background check, including CJIS clearance.

Requirements

High School Diploma or Equivalent + 1 to 5 years of experience in law enforcement, public safety, security, or emergency dispatching.
Relevant experience in law enforcement, public safety, security, or emergency dispatching.
Proficiency with Microsoft Office and ability to quickly learn and use new software (IMC, EMS, ARMS, CJIS, OneCard, etc.).
Relevant experience in law enforcement, public safety, security, or emergency dispatching.
Experience in a campus or public safety dispatching environment.
Ability to multitask and manage high-pressure situations with professionalism.
Excellent written and verbal communication skills.
Sensitivity to confidentiality and data privacy.
Commitment to working effectively with individuals from diverse backgrounds and identities.

Nice To Haves

Associate's Degree Preferred
Certifications in CPR, CJIS, or APCO.

Responsibilities

Promptly answer emergency lines, general business lines, and College operator lines.
Dispatch appropriate personnel for police, fire, medical, or maintenance responses based on prioritization protocols.
Maintain accurate and timely logs for all service calls and officer activity in the College’s Automated Computer Dispatch Record Management System (CAD/IMC)
Monitor and respond to fire, intrusion, panic, and trouble alarms; activate emergency mass notifications when directed.
Make time-sensitive notifications to College officials and outside agencies during emergencies or unusual situations.
Attend department meetings and training sessions as assigned.
Serve as the College’s public safety operator, answering external and internal calls, and routing them appropriately.
Greet and assist walk-in visitors to the department in a respectful and professional manner.
Maintain composure with distressed callers or visitors; speak clearly and calmly at all times.
Assist with vehicle scheduling and credential verification for Pool Vehicle use.
Support the department's parking and access control operations (i.e., permit issuance, key distribution, OneCard functions).
Monitor security cameras for suspicious or concerning activity and report findings appropriately.
Utilize state and federal databases (e.g., NCIC, CJIS) to run license, warrant, and criminal history checks at officer request and as authorized.
Review logs, emails, training documents, and CJIS outputs at the start and throughout each shift.
Assist Campus Safety officers with community engagement and safety initiatives.
Attend all required departmental meetings and training sessions.
Maintain certifications, including CJIS clearance, CPR, and First Responder credentials.
Adhere to department chain of command for communications and reporting.
Follow department policies and procedures and uphold strict confidentiality of all records and communications.
Maintain an alert and attentive demeanor throughout assigned shifts.
Perform other duties as assigned by management.