Campus Front Office Manager

Coury Hospitality • Palo Alto, CA

17h

About The Position

As our Campus Front Office Manager, you are the heartbeat of the guest journey—ensuring every arrival, every interaction, and every farewell reflects the standards of Coury Hospitality. You lead with confidence, communicate with clarity, and inspire your team to deliver elevated guest experiences with every encounter.
Your leadership creates a lobby atmosphere that is warm, polished, and intuitively responsive. You coach, guide, and energize your team—modeling excellence in both service and professionalism.

Requirements

• A passion for guest service and a commitment to creating exceptional hospitality experiences.
• Professional appearance, communication, and leadership presence.
• Supervisory experience with strong coaching and performance management skills.
• Ability to remain calm and effective when guests are upset or under pressure.
• Strong organizational, accounting, and multitasking skills.
• Technical knowledge of front desk operations and systems.
• Flexibility to adapt quickly to procedural or operational changes.
• Knowledge of local markets, events, and guest needs (property‑specific).

Responsibilities

• Recruit, select, and retain a high‑quality Front Office team.
• Lead daily front office operations ensuring professional guest service.
• Train and coach Associates to deliver warm, efficient guest interactions.
• Implement upselling strategies to enhance guest experiences.
• Maintain knowledge of hotel services and local events.
• Lead by example, demonstrating exceptional service recovery.
• Audit front office work and ensure adherence to standards.
• Collaborate with the General Manager on lobby presentation.
• Handle guest complaints and resolution cases.
• Maintain key control and safety protocols.
• Provide weekly schedules and perform Front Desk duties as needed.

Benefits

• A leadership role at a property where guest experience is paramount.
• A supportive environment where your ideas, service style, and leadership approach matter.
• Career growth opportunities within Coury Hospitality’s expanding portfolio.
• Comprehensive benefits and competitive compensation.
• A company culture built on individuality, excellence, and purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed