Campus Education Manager

UMA Education•Clearwater, FL

17h•$75,000 - $80,000•Onsite

About The Position

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. The Campus Education Manager is responsible for driving student engagement, persistence, and academic success by leading proactive support strategies throughout the student lifecycle. This role partners with campus leadership and cross-functional teams to remove barriers to success, improve retention and re-entry outcomes, and ensure the overall academic and operational health of campus programs. Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our success, both large and small.

Requirements

Bachelor’s degree in Education, Social Sciences, Business, or a related field (required).
Minimum 2 years of experience in customer service, academic advising, student services, or a related field.
Strong interpersonal and relationship-building skills to foster trust and engagement with students throughout their academic journey.
Problem Solving Skills - Ability to identify and address student challenges proactively, developing effective solutions and action plans.
Ability to interpret retention, attendance, and engagement data to inform outreach and interventions
Organizational Skills - Highly organized with the ability to manage multiple tasks, document interactions accurately, and maintain detailed records.
Technical Proficiency - Competence in using online education platforms, CRM systems, and other technology tools essential for supporting students and managing administrative tasks.
Professional verbal and written communication skills in English.
Ability to contribute to a diverse and inclusive work environment.
Computer literacy and proficiency in MS Office (Word, Excel, PowerPoint) and collaboration tools such as Microsoft Teams.

Nice To Haves

2 or more years of experience in the social service or education industry.
Experience in ground campus or blended learning environments
Demonstrate knowledge of, and carefully follow, all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.
Effectively communicate compliance requirements to other staff and escalate concerns to the Compliance department as needed.

Responsibilities

Provide Student Support: Serve as the point of contact for students, addressing questions, resolving concerns, and connecting them to appropriate resources.
Manage processes related to attendance, satisfactory academic progress (SAP) appeals, leave of absence (LOA) requests, program transfers, background checks, and graduation requirements.
Build Relationships: Develop strong, supportive relationships with students from the Provisional Registration Period (PRP) through graduation to foster trust and engagement.
Promote an inclusive, welcoming environment for all students.
Provide Academic Guidance: Help students understand academic requirements, navigate online and in-person platforms, and set up necessary technology for coursework.
Perform Outreach and Communication: Conduct regular outreach through phone calls, texts, emails, and video messages to identify students needing assistance and offer solutions early.
Document Services: Accurately record all student interactions, interventions, and outcomes in the CRM system to ensure consistent support across departments.
Develop Action Plans: Identify students experiencing academic or personal difficulties and create action plans to address challenges, coordinating with education leadership and faculty as needed.
Provide Re-entry Support: Maintain communication with students who interrupt their studies, encouraging re-entry by assisting with paperwork, understanding barriers, and connecting them to re-enrollment specialists.
Plan Campus Activities: Organize and participate in campus activities (e.g., orientation, welcome-back events, recognition programs) to strengthen student involvement and promote persistence.
Maintain Policy Awareness: Stay informed about academic policies, procedures, and services to ensure students receive accurate, up-to-date information.
Regulatory Compliance: Ensure compliance with institutional, state, and federal regulations related to student engagement and academic advising.
HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our success, both large and small.
Perform other duties as assigned.
Build and foster a culture of accountability, learning, trust, and high performance.
Execute functional strategy to achieve organizational goals for short-term results (1 year or less).
Handle moderately complex problems and influence policies and practices.
Demonstrate a desire for growth and professional development.

Benefits

Medical (including prescription)
Dental
Vision (UMA subsidized)
FSA/HSA (Depending on Medical Plan chosen)
Basic Life Insurance (UMA paid)
Additional Voluntary Life Insurance (Team Member paid)
Employee Assistance Program – EAP (UMA paid)
Long Term Disability (UMA paid)
Short Term Disability (Team Member paid)
Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
Pet Insurance
Identity Theft Protection