Campus Director of Sales

Lodging Dynamics•Redondo Beach, CA

47d

About The Position

The Campus Director of Sales functions as business leader of the multiple-hotel Sales department and develops strong relationships to proactively position and market the campus portfolio. Provides day-to-day leadership to teams of on-property Sales associates (e.g., Sales Managers and Sales Coordinators) across the assigned hotels. The Campus Director implements the brand's strategy and applicable brand initiatives in all aspects of the sales process across the portfolio and focuses on building long-term, value-based customer relationships that enable achievement of the campus' collective sales objectives.

Requirements

Associate's degree in business administration, marketing, hotel and restaurant management, or equivalent in related field.
A minimum six (6) years of experience in the hotel sales and marketing field required.
A minimum five (5) years of supervisory experience in the hotel sales and marketing field required.
Customer service skills.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Attention to detail.
Analytical and problem-solving skills.
Able to maintain composure and objectivity under pressure.
Proficient in time management; the ability to effectively organize and manage multiple priorities.
Recognizes an emergency situation and takes appropriate action.
Able to lead in a culturally diverse work environment and is a champion for diversity in the organization.
Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
Ability to motivate and inspire a team to provide extraordinary customer service.
Excels at team building, leadership, and development.
Ability to take initiative and effectively adapt to shifting internal and external conditions.
Proficient in Google Docs/Microsoft Word.
Proficient in Google Sheets/Microsoft Excel.
Proficient in Google Slides/Microsoft PowerPoint.
Basic math skills.
Performs well with frequent interruptions and/or distractions.
Understands how to develop and implement business strategies.
Ability to interpret and create policies, procedures, and manuals.
Able to communicate appropriately and effectively with all levels of management and external stakeholders.
Business acumen, including financial management, budgeting, cost control, and revenue optimization.
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and guests.
Interpersonal skills to include coaching, counseling, mentoring, and public relations.
Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.
Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations.
Knowledge of key industry trends, regulations, and the current industry landscape.
Proven ability to drive revenue growth, optimize costs, and achieve financial targets.
Capable of addressing complex issues and making balanced tradeoffs between brand requirements and commercial realities in a practical and diplomatic manner.
Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
Proficient in negotiations.
Proficient in public speaking.
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

Responsibilities

Interfaces with Revenue Management and Sales Support teams to execute Marketing quarterly action plans for all properties.
Develops strong partnerships with local organizations to further increase brand and product awareness for the campus.
Develops and manages internal key stakeholder relationships across all assigned properties.
Develops strong community and public relations by obtaining campus participation in local, regional, and national tradeshows and client events.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting customers and monitoring their satisfaction before and during their programs or events across all properties.
Serves customers by understanding their needs and recommending appropriate features and services across the hotel campus to best meet their needs and exceed their expectations, while building relationships and brand loyalty.
Gains understanding of each hotel's primary target customer and service expectations; serves customers by understanding their business, business issues and concerns, to offer better business solutions both prior to and during programs or events.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders across the campus.
Develops strategic working relationships with leaders of sales channels to proactively position and drive sales to all assigned properties.
Functions as the business leader of the campus Sales department with overall responsibility for achieving booking goals and revenue targets across the property portfolio.
Coaches leaders of Revenue Management teams across all properties in developing effective revenue strategies and setting aggressive goals that will drive each property's financial performance.
Develops quarterly bonus Key Sales Objectives (KSO) and sales action plans for Sales Managers across the hotels.
Verifies that Sales teams across the campus are leveraging brand demand engines to full potential.
Verifies that effective structures, processes, jobs, and performance management systems are in place and in practice across the assigned properties.
Sets career development goals and reviews performance for direct reports across the campus using Perfode.com.
Addresses performance issues and holds teams accountable for successful results across the campus portfolio.
Forecasts talent needs and manages talent acquisition strategy to minimize lost time due to team member turnover across the properties.
Keeps an active list of the competition's best salespeople and executes a recruitment and acquisition plan for the campus.
Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent across the hotel campus
Attendance is a key component of this position.
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
Maintains open and effective communication with team members and management.
Attends and participates in team meetings.
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties and responsibilities as assigned.