Campground Operations Supervisor

Blue Water Hospitality Group, LLC•Millsboro, DE

About The Position

The Campground Operations Supervisor oversees campground operations to ensure the smooth running of the property. Key responsibilities include providing excellent customer service, supervising front desk and camp store teams and managing shifts, assigning tasks, and resolving issues. This role collaborates closely with the General Manager to ensure operational efficiency and compliance with industry standards.

Requirements

Independent self-starter
Ability to operate effectively in a fast-paced, guest-focused environment
Competitive with a strong desire to win
Effectively communicates to a variety of audiences and can tailor communication appropriately.
Ability to supervise multiple people, projects and work assignments
Availability to work evenings, holidays and weekends
Ability to effectively use computer software, sales tracking software or CRM tools, and social media tools
A minimum of 2 years of previous hotel/campground/hospitality operations experience
Strong focus and experience providing exceptional customer service.
Experience hiring, training and managing a team, including delivering performance improvement and disciplinary actions

Responsibilities

Supervise daily property operations to ensure quality service and guest satisfaction.
Monitor staffing levels and oversee employee schedules to ensure adequate coverage.
Respond to guest complaints and concerns promptly and professionally.
Ensure campground appearance and cleanliness standards are met.
Conduct regular inspections of facilities, including rental units, common areas, etc.
Hire, train and develop new team members, providing ongoing training for existing staff.
Implement and maintain operational policies and procedures.
Coordinate inventory and supply tracking, ensuring timely and effective ordering.
Support financial performance goals to optimize revenue and minimize expenses.
Comply with safety regulations, monitor hazards, and promote a safe work environment.
Regularly coordinate, communicate and support various departments to ensure smooth operation, efficient workflow, and adequate coverage.
Lead by example with flexibility and regular and reliable attendance.
Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
Perform other duties as assigned or required.