Campground Manager - Yellowstone National Park

Xanterra Parks & Resorts•Yellowstone National Park, WY

53d

About The Position

Campground managers are responsible for daily upkeep of campground sites, cleaning & maintenance of comfort stations, giving campers outstanding guest service experiences and being subject matter experts on all things camping in Yellowstone National Park.

Requirements

Human relation skills. Must be a people-person who thrives on public contact.
Strong communication skills, ability to listen and evaluate.
Ability to deal with guests when they are angry or upset.
Ability to make prompt, realistic, and fair decisions.
Strong management skills, including ability to supervise and motivate employees.
Ability to train and fine tune skills of the employees in a logical and professional manner.
Ability to work quickly and thoroughly when under pressure.
Knowledge of basic computer programs (Word, Excel and Outlook).
Knowledge of Lodging Management Systems computer programs.
Ability to effectively handle and prioritize multiple situations and tasks.
Must be flexible and open to changes in procedures.
Strong organizational and administrative skills.
Knowledge of CG/CS operations.
Sales & accounting skills.
Knowledge of Yellowstone National Park and surrounding communities.
Knowledge of park facilities, activities, services, and features.
Knowledge of Company policies and procedures.
Must be flexible and open to changes in procedures.
Must be at least 19 years of age or older to drive company vehicles.
Must have a valid US driver's license and good driving record.

Responsibilities

Perform all duties toward the goal of maximizing guest service while meeting or exceeding financial goals.
Resolve guest problems skillfully with a willingness and desire to understand a guest's viewpoint and to take necessary steps so that the guest is satisfied when they leave.
Train staff to resolve guest problems skillfully with a willingness and desire to understand a guest's viewpoint and to take necessary steps so that the guest is satisfied when they leave.
Address employee concerns.
Develop the Assistant Campground Manager through leading by example, training, and constructive feedback.
Provide the Assistant Campground Manager and Lead Attendant(s) with midseason and final evaluations.
With the assistance of the Assistant Campground Manager develop and motivate Campground (CG) and Camper Services (CS) personnel throughout the season.
Assist the Assistant Campground Manager and Lead Attendant(s) in providing constructive feedback, HIGs, and documentation when needed to the staff.
Ensure that CG personnel are offering Yellowstone Forever Donation to guests during the check-in process.
Regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.
Maintain an accurate computerized guest registration system by monitoring out-of-order sites, maintenance holds, retains, double bookings, and other reservations.
Ensure time clock is being reviewed, approved daily, and complete payroll reports on a daily/weekly basis for all CG/CS personnel.
Ensure Assistant Campground Manager is assisting with time clock.
Oversee accounting procedures: proper bank storage, accurate cashier reports, cash drops, and handling of payments and refunds on the Lodging Management System.
Managers at Madison Campground and Fishing Bridge RV Park will also handle the Controller functions for their operations following correct procedures as trained by GAO.
Ensure daily paperwork is completed in a timely manner and accurately, including daily reports, Manager's Log, EOA form, and guest refund tracking sheets.
Control the inventory of supplies and forms and ensure inventories are taken prior to orders being placed.
Assure timely inspections and repair of CG/CS facilities.
Organize and maintain CG/CS records and equipment in accordance with Lodging Department policies.
Understand and support company and Lodging Department policies and procedures.
Ensure PCI Compliance guidelines are trained, followed, and enforced.
Ensure lost and found and Key Security policies are trained, followed, and enforced.
Ensure that the CG/CS staff is following Xanterra's environmental policies and procedures.
Ensure that the CG/CS staff complies with safety guidelines.
Become familiar with and train emergency fire evacuation and safety procedures as needed.
Assure dress, appearance, and conduct policies established by Xanterra and the Lodging Department are followed and enforced.
Administer employee incentive programs and motivate staff as necessary.
Communicate regularly and constructively with staff both verbally and through shift logs.
Work side by side with staff on a regular basis.
Communicate regularly, constructively, and openly with the Lodging Resource Department.
Establish and maintain a positive working relationship with National Park Service personnel.
Communicate effectively with all departments to ensure a smooth running operation.
Attend staff meetings, and safety meetings as required.
Assist other departments as needed, including six-day work weeks during times of staffing needs.
Ensure staff who drive company vehicles have valid US Driver's license, have taken Defensive Driving, and read the Motor Vehicle manual.
Perform vehicle inspections at the beginning and end of the season.
Ensure oil changes and other maintenance is being addressed in a timely manner.
Ensure CG Lead Attendant and CG Attendants are doing daily inspections.
Perform other duties as assigned.

Benefits

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
The adventure of a lifetime!