Campground Guest Services - The Gorge Amp.
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on ! THE JOB The Gorge Amphitheatre is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Requirements
- High School Diploma or equivalent
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong-sense of teamwork and ability to execute programs
- Excellent verbal and written communication skills
Responsibilities
- Greet and assist our guests at the Camp Ticket Kiosk or Guest Services/Camp Box Office windows
- Sell tickets for each vehicle entering the campground.
- Distribute "will call" to patrons on day of show, Coordinate redemption of all promotional tickets (coupons, donation letters, etc.)
- Sell and/or distribute upgrade, if available.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Guide guests to camping sections and provide other instructions or assistance in case of emergency.
- Maintain order and ensure adherence to safety rules.
- Direct guest to areas of interest including restrooms, concession stands and first aid/security.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Settle ticketing disputes or help solve other guest concerns.
- Become knowledgeable of all camping levels and locations.
- Reconcile cash drawers at end of shift with a supervisor.
- Other tasks as assigned by the Campground Manager
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
