Campaign Administrator II
About The Position
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. The Campaign Administrator is responsible for partnering with unit leadership to develop and operationalize campaign strategies. As the Administrator, you will assist in providing training support to team members and call center employees and serve as a point of escalation to resolve more complex issues.
Requirements
- Associate’s degree or equivalent work experience
- 1+ years of relevant work experience
- Must be highly proficient in Excel and Word
- Working knowledge SQL
Nice To Haves
- Financial Services and, if possible, mortgage industry experience preferred
Responsibilities
- Determine anticipated call volume and staff vacancy impact to current day call strategy
- Execute scheduled campaigns in adherence with established policies for purposes of regulatory and/or investor compliance
- Provide guidance and day to day support to lines of business, including troubleshooting Campaign related issues and escalations
- Assist Queue and Workforce Management teams as needed
- Recommend changes for dialer system settings to improve call efficiency
- Communicate outline of daily campaign strategy to supported lines of business
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
