About The Position

This position contributes to the success of Brookfield Zoo Chicago (“BZC”) by providing the highest level of quality customer service and extraordinary guest experiences with top-quality programming to participants to further BZC’s mission of inspiring conservation leadership. This is a seasonal non-union hourly position, grade S009 with a pay rate of $19.85 per hour. For our Benefits Summary Information, follow this link to our Benefits Table or copy and paste the following in your internet browser 5dfac8db-5b35-45d1-8e3c-b37c698b6d43.pdf (please refer to the non-union, seasonal employee section) and/or refer to the benefit details provided below after the job description information. 2026 Summer Camp dates are: June 8 - August 7. There is no camp the week of July 4th (June 29 - July 3). Camp staff training will take place the week of June 1. The typical scheduled hours for camp staff are 8:00 a.m. to 4:00 p.m.; until 5:00 p.m. for aftercare. Each staff member typically gets assigned one week of aftercare coverage. Further information about camp programs can be found here.

Requirements

  • High school diploma or educational equivalent (e.g., GED.) required.
  • Must be at least 18 years of age as required by the American Camp Association Guidelines.
  • One year or more paid and/or volunteer/unpaid experience working with groups of children and/or educating the public in a formal or informal educational setting, e.g., camp, park district, Special Recreation Association, day care, student teaching, school, or cultural institution, required.
  • Strong organizational, leadership, and communication skills required.
  • English fluency at a professional working proficiency.
  • Must be an enthusiastic and flexible team player and able to work in a stimulating environment.
  • Excellent customer service skills and ability to work with guests effectively.
  • Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.
  • Knowledge of how to send and receive emails and basic word processing skills required.

Nice To Haves

  • One or more years of college or the equivalent of two years training and/or experience preferred, including coursework in education, biological sciences, communication, therapeutic recreation, or other directly related field or subjects, such as public speaking, interpretation, theater, recreation, environmental studies, children and families, or art and interpretation.
  • Experience working in inclusive informal, educational, or recreational programs a plus.
  • Experience in a zoo, aquarium, museum, nature center, or art studio environment a plus.
  • Experience in Microsoft Outlook, Word and Excel preferred.
  • Multilingual ability, Spanish fluency a plus.

Responsibilities

  • Assist the Lead Camp Counselor in managing the daily program needs of camp staff and campers; monitor camper check-in and checkout, prepare activities, and develop program content. Assist in pick-up and drop-off of programs in accordance with established protocol. Maintain and organize program supply inventory including art supplies, t-shirts, program tools, etc.
  • Maintain open communication on a daily basis with parents and/or guardians of program participants regarding questions or concerns, discipline issues, extended day care, etc.
  • Facilitate Camp sessions in the absence of Seasonal Camp Programs Counselors. Supervise program participants through different exhibits and facilitate projects, games, and activities.
  • Provide coaching/feedback to Seasonal Camp Programs Counselors on a regular basis. Support Seasonal Camp Programs Counselors and Assistant Counselors in the absence of the Manager.
  • Partner with Camp Inclusion Specialist to plan for accommodation of participants with special needs.
  • Facilitate program/activity development, prototyping, and documentation.
  • Direct and/or delegate Seasonal Camp Counselors to complete tasks as appropriate.
  • Other related duties as assigned.

Benefits

  • Mental Health: Support, counseling, and resources for life issues at no cost to you. Eligible employees and their immediate family have access to Perspectives, a dynamic Employee Assistance Plan (EAP) which provides 24/7, confidential care and resources to address work and life stressors.
  • Retirement Savings: A 401(k) savings plan is available for all employees. Choose either pre-tax and/or Roth after-tax contributions. First of the quarter following one year of service, eligible employees receive matching contributions of 50% of the first 6% you contribute.
  • Advanced Inquiry Degree Program
  • BZC University
  • Tuition Reimbursement
  • Access Credit Union
  • Blackhawk Work Perks
  • Discounted Membership at Loyola Center for Fitness
  • Discounted Day Care
  • Employee Discounts
  • Enterprise-Rent-A-Car
  • Free Flu Vaccines
  • Free Admission and Parking
  • Free Admission to Other Cultural Institutions
  • Free Notary Public Service
  • Freebie Table
  • Little Free Library: Take a Book. Share a Book.
  • Zoo Day Camp Discount
  • Zoo Discounts
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