Camp Operations Coordinator at Pedalheads
About The Position
The Camp Operations Coordinator will assist the Regional Manager with various responsibilities within the Seattle Metro Area, including: Seattle, Bellevue, Shoreline, Edmonds, Mill Creek, Mercer Island, Issaquah, Kirland, Redmond, Sammamish, and Tacoma. Work location will include our Shoreline office, as well as various events and camps throughout the Seattle Metro Area. This is an important role that will include prep and post season equipment management. The ideal candidate will be comfortable lifting and moving equipment up to 50 lbs. The Camp Operations Coordinator will also assist with staff training and seasonal marketing. In addition, the Camp Operations Coordinator will be visiting and supporting numerous camp locations during the summer months, mentoring staff, problem solving, and providing excellent customer service to our camp families. In the months that your region is operating camp, the work schedule will be Monday through Friday, with some additional weekend work on an as needed basis.
Requirements
- A minimum of 2 years of supervisory experience managing summer camps and/or teams of leaders/instructors
- Hands on experience with children’s programs/summer camps or in coaching, teaching, instructing children ages 3 to 8 years old
- Must be competent with Microsoft Office applications (Excel, Word, Outlook)
- Must have a valid driver’s license and reliable transportation to travel to areas of responsibility
- Knowledge and understanding of the city and communities
- Valid First Aid Certificate
- Must pass a background check upon hire
- Ability to lift and carry up to 50 pounds.
- Ability to work for extended periods while standing and being physically active.
- Confidence riding a bicycle whilst leading groups of riders on and off the road and teaching general bike-handling skills.
Nice To Haves
- Preferred degree in Education, Sports Management or related field or equivalent education and experience or equivalent in professional experience
- Supervisory and/or hiring experience, especially with ages 15-25
Responsibilities
- Manage our warehouse and equipment
- Prep spring and summer equipment at over 30 camps
- Pack out and pack in equipment before and after camp season
- Support on the ground marketing by attending events, connecting with local schools, preschools, and daycares, distributing marketing materials and coordinating with the marketing department and regional teams to meet registration goals
- Attend job fairs and career events, collaborate with local community groups and schools to find our future Pedalheads Instructors and volunteers
- Establish positive and influential relationships with Camp Leaders, Instructors, and Volunteers
- Provide camp staff with feedback regarding their engagement with campers and guardians; their execution of teaching principles and their execution of lesson plans
- Ensure that camp procedures, policies and safety standards are being followed and upheld to Pedalheads standards
- Help foster a positive environment for camp staff, children and parents/guardians
- Be actively involved in delivering quality experiences to all campers (lead games/activities)
- Organize and maintain camp equipment and assist with the delivery of equipment to sites and storage
- Ensure camps are set-up to Pedalheads standards (equipment, signage, etc.)
- Be on-site at one or more of your assigned camps daily during camp season
- Visit underperforming sites regularly and work with Camp Leaders to promote performance improvements
- Work with Camp Managers during the summer with staff scheduling issues, helping to source instructors when additional staff are required
- Fill in for Camp Managers during absences when needed
- Build and maintain positive relationships with site hosts and deal with issues or concerns raised by hosts in an effective and timely manner
- Always be willing to go the extra mile to engage with customers and provide an excellent customer experience
- Proactively interact with parents/ guardians and children on-site and communicate with parents / guardians regarding their camper’s well-being and experience at camp
- Respond to customer concerns in a timely and professional manner, always aiming to provide solutions that ensure resolution. This will be via in person, over the phone, and emails.
- Mentor and encourage camp staff to engage and communicate with parents/ guardians regularly
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
