Camp Hospitality Manager

The Salvation Army Canada and Bermuda Territory • Red Deer, IA

4d

About The Position

Reporting to the Divisional Youth Secretary and Divisional Camping Ministries Director, this position maintains Pine Lake Camp (PLC) as a viable rental facility during the off-season and promotes the camp’s profile within the community. This position is also responsible for the required correspondence related to bookings and rentals for the off-season, as well as Summer RV Park bookings and correspondence. This position also coordinates the food services operations for the camp, to ensure compliance with the Canada Food guide and with applicable health regulations. While all position responsibilities are done year-round, particular emphasis is placed on camp activities during the summer.

Requirements

• Completion of a formal post-secondary program of two academic years.
• Alternative combinations of education and experience may be considered
• First Aid & CPR (Can be completed after hire)
• Safe Food Handling certificate
• Three years of experience in the field.
• Working knowledge of computers including Microsoft office and internet.
• Creative problem solver with strong organizational and communication skills.
• Supervisory/management skills and the ability to lead, coach and motivate.
• Self-motivated and able to work independently with limited direct supervision.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Represent TSA in a positive, professional and engaging manner.
• Ability to anticipate and identify issues and problem solve.
• Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision.
• Attention to detail, problem solving and analytical skills.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Ability to work effectively with clients and staff in a culturally diverse environment.
• Respect and have strong understanding of The Salvation Army – its mission, culture and values.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Working knowledge of MS Office 365.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check and/or Vulnerable Sector Check

Nice To Haves

• Diploma/Certificate in Hospitality Management, Food Service Management, or related area an asset but not required.
• WHMIS certifications and safety courses/training would be an asset.
• Related experience in hospitality and/or food management an asset.
• Supervisory experience will be considered as an asset.
• Experience working within the field of dietary.
• Knowledge of online booking systems (Camp Brain or similar) would be an asset.
• Software training will be provided as needed.

Responsibilities

• Overall Hospitality & Property Promote and support the mission and vision of TSA within the context of PLC.
• Responsible with the Camp Management Team in carrying out the strategic plan and achieving the vision for the camp.
• Assist the Camp Management Team in the preparation of the annual PLC budget by providing information when requested.
• Together with the Property Manager, oversee the day-to-day operations of PLC, including identifying and resolving risk management situations, ensuring the protection, security and peaceful enjoyment of PLC property.
• Participate in all PLC Management Team meetings.
• In consultation with the Camp Management Team, ensure that the accreditation requirements of The Salvation Army, the Alberta Camping Association and the Christian Camping Association are consistently met including any government regulations and laws.
• In consultation with the Camp Management Team, conduct risk assessment as required, make recommendations and implement preventive measures.
• In consultation with the Camp Management Team, hire, orientate, train, evaluate, recognize and recommend disciplinary actions including termination in concert with Territorial/Divisional standards.
• In consultation with the Camp Management Team, ensure direct reports complete the mandatory training and e-learnings within the set time frame and constantly review the skills and competencies of staff to adequately meet the requirements of the job.
• In consultation with the Camp Management Team ensure that the camp remains in good operating order, and that a high level of appearance is maintained.
• In consultation with the Camp Property Manager assist with property upkeep and enhancement of buildings and grounds.
• Together with the Head Cook, take inventory of pantry and freezers before each order day, and complete quarterly reviews/clean-up of pantry and freezers.
• TSA Camping (Summer Camping Ministry/Fuse/Men’s Camp/Women’s Camp) Ensure that PLC consistently strives to provide guests with a high level of service and overall value.
• Assist the Camp Management Team in providing oversight, orientation and training of kitchen and housekeeping staff, focusing on developing skills with new staff.
• In consultation with the Camp Management Team, provide encouragement, instruction, and ongoing feedback for performance management to kitchen staff while maintaining professionalism and a respectful work environment.
• Ensure that the Head Cook can provide training and supervision, including mentorship, to summer kitchen staff.
• In consultation with the Camp Management Team, purchase necessary administrative, housekeeping and food services supplies.
• In consultation with a registered dietician, ensure appropriate menu-planning in accordance with Canada’s Food Guide and food-ordering in coordination with other divisional leadership for kitchen and canteen orders as necessary.
• Ensure proper food storage and kitchen cleanliness before groups arrive and when they leave.
• Assist Head Cook by providing guidance and help with problem solving, portion control, and waste management.
• In consultation with Camp Management Team, ensure canteen stock is maintained, and supply orders are completed accordingly.
• Manage and operate the canteen with assistance from summer staff.
• Other administrative duties as required, which including documentation, tracking statistics and assisting other program staff/volunteers as needed.
• Off-Season Rentals / RV Park Ensure that PLC consistently strives to provide guests with a high level of service and overall value.
• Identify potential clients and provide them with relevant facility rental information.
• In consultation with Youth Administrative Coordinator, use Camp Brain (software): confirm, document, and coordinate all bookings; ensure that deposits and rental fees and balances are received.
• Oversee the onsite coordination and hosting of guest groups.
• Ensure that guests are greeted upon arrival and checked in at the Office/Canteen building.
• Ensure guests are aware of and comply with PLC policies.
• Be available to answer any questions or give assistance to guests, making sure their stay is a positive experience.
• Identify, develop and implement improved methods of operating an effective and efficient rental experience.
• Monitor costs associated with rental groups and make recommendations regarding appropriate fees and rental rates.
• Survey clientele to determine their needs, expectations and future rental opportunities.
• Ensure buildings are clean and ready for occupancy by rental groups and oversee end-of-week (extra) cleaning duties.

Benefits

• Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda.
• Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.
• We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree