Camp Administrator

U.S. Space & Rocket Center•Huntsville, AL

1d•Onsite

About The Position

Essential Functions Manage Camper Services Preparation of camp operational data and maintain accurate documentation. Handle and safeguards sensitive camper data and related documentation in compliance with privacy standards. Serve as liaison between the camp departments, Call Center and Scholarship coordinators. Monitor and respond to customer service inquiries during camp sessions and post-camp. Collaborate with camp operations, camp customer service, and other USSRC departments to ensure timely, accurate, and complete responses. Assist with communications regarding incomplete forms and other registration-related matters two weeks before camp, as needed to support the registration process. Coordinate parent communications through broadcasted updates and collaborate with the Media team to support social media channel updates. Coordinate transportation details for campers, including airport transportation lists, flight information, and bus schedules for school and travel groups during fall, winter, and spring camp seasons, and support the seasonal Airport Supervisor during the peak summer season. Strategic Planning Track and analyze camper and parent evaluations. Update and monitor Key Performance Indicators (KPIs), identify trends, and assist in developing mitigation strategies. Support the development and implementation of strategies to attract new campers and retain returning campers. Support the Camp Director(s) with day-to-day operations and delegate tasks as needed. Assist Camp Managers in planning and coordinating daily and weekly activities and schedules, including verifying staffing levels, tracking staff call-outs, and confirming camper meal arrangements and room availability. Coordinate staff paperwork (e.g., voluntary disclosures, driver forms) and ensure all required forms and certifications are completed and on file. Post welcome messages and manage digital signage in camp areas Assist with the recruitment and hiring of seasonal camp staff, including collecting and organizing applications and scheduling interviews. Represent the camp at recruitment events and camp fairs as requested. Supervisory Responsibilities : Level of Supervision: Yes Travel Required : No

Requirements

Must be authorized to work in the United States.
Sitting for long periods (6-8 hours) at the desk operating the computer terminal and reviewing reports.
Walking, and climbing (stairs) to access other departments.
Carrying, and lifting items such as boxes and supplies weighing up to 30 pounds to waist height.
Sight, reading, feeling, and wrist movements to operate computer terminals, write documents, review reports, and operate calculators.
Talking, and hearing to instruct employees and assist guests and contractors in person and over the telephone.
Bachelor’s degree in Recreation Management, Education, Non-Profit Management, or Business Administration.
Administrative/Office Management: 1–3 years of experience in an office setting. This includes proficiency in Microsoft Office Suite and experience with database management.
Camp Experience: At least 2–3 seasons of "boots-on-the-ground" experience as a counselor or camp leadership.
Customer Service: Demonstrated experience in a public-facing role is essential, as the administrator serves as the primary point of contact for parents, staff, and internal stakeholders to ensure smooth and effective camp operations.

Nice To Haves

Preferred experience with camp registration software such as Circuitree.
Understanding the daily rhythm of camp life is essential for making realistic administrative decisions.

Responsibilities

Manage Camper Services Preparation of camp operational data and maintain accurate documentation.
Handle and safeguards sensitive camper data and related documentation in compliance with privacy standards.
Serve as liaison between the camp departments, Call Center and Scholarship coordinators.
Monitor and respond to customer service inquiries during camp sessions and post-camp.
Collaborate with camp operations, camp customer service, and other USSRC departments to ensure timely, accurate, and complete responses.
Assist with communications regarding incomplete forms and other registration-related matters two weeks before camp, as needed to support the registration process.
Coordinate parent communications through broadcasted updates and collaborate with the Media team to support social media channel updates.
Coordinate transportation details for campers, including airport transportation lists, flight information, and bus schedules for school and travel groups during fall, winter, and spring camp seasons, and support the seasonal Airport Supervisor during the peak summer season.
Track and analyze camper and parent evaluations.
Update and monitor Key Performance Indicators (KPIs), identify trends, and assist in developing mitigation strategies.
Support the development and implementation of strategies to attract new campers and retain returning campers.
Support the Camp Director(s) with day-to-day operations and delegate tasks as needed.
Assist Camp Managers in planning and coordinating daily and weekly activities and schedules, including verifying staffing levels, tracking staff call-outs, and confirming camper meal arrangements and room availability.
Coordinate staff paperwork (e.g., voluntary disclosures, driver forms) and ensure all required forms and certifications are completed and on file.
Post welcome messages and manage digital signage in camp areas Assist with the recruitment and hiring of seasonal camp staff, including collecting and organizing applications and scheduling interviews.
Represent the camp at recruitment events and camp fairs as requested.