Camera Specialist

City of Chattanooga•Chattanooga, TN

4d•$23 - $27

About The Position

Incumbents in this classification perform, conduct a variety of camera and troubleshooting analysis by monitoring City-wide cameras; Responsible for repairing all types of cameras and other related equipment; Ensures work quality and adherence to established policies and procedures; Specific job duties might include disassembling and inspecting camera equipment to determine the problem, repairing, cleaning and calibrating cameras and broken parts and testing cameras for performance; Requires a good understanding of the different components that make up a camera; Uses camera and camera system documentation, instructions and technical specifications to find and solve technical problems.

Requirements

Four (4) years of public safety/security camera experience or equivalent preferred.
Bachelor’s Degree or any combination of equivalent experience and education required.
ITIL Certifications Required within 1 year
CompTIA Certifications (CompTia A+, CompTIA Infrastructure+, CompTIA Networking+, CompTIA Security+) Required within 1 year
Six Sigma or Lean/SixSigma Green Belt Required within 1 year
Good communication skills
Knowledge of interpreting and diagnosing camera issues; fundamental understanding of DC(direct currents) and AC(alternating current) electrical circuits
Ability to work well with a team; multi-task in a fast-paced environment; effectively communicate and disseminate information as needed; work with law enforcement units, and vendors; accomplish tasks with little to no direct supervision; demonstrate and use keen attention to detail.
Skilled in communication with a high level of experience with public safety/security system camera replacement.

Responsibilities

Monitors and assists with City-wide cameras (RTIC, “Public Safety Cameras,)” and the other City Of Chattanooga and privately owned camera systems.
Service and support security camera hardware and software, including upgrading firmware, troubleshooting cameras and camera system problems.
Monitors camera feeds as required to verify proper functionality of all cameras on the city-wide camera network.
Monitors camera dashboard(s) and works with City departments and vendors to troubleshoot and restore lost service to cameras.
Takes ownership of and follows up on service requests submitted where troubleshooting or assistance is needed to restore camera service.
Works directly with the vendors and internal teams to determine cameras needed for new projects and upgrades.
Works closely with Technology Services divisions and stakeholders to ensure camera systems remain functional and available for use.
Maintain inventory of camera security system hardware, peripherals, cabling and other equipment.
Performs fundamental technical troubleshooting and problem isolation on camera and camera system hardware and software.
Maintain technical knowledge to support security cameras.
Support stakeholders via phone and email.
Maintain accurate records and documentation of all work done on cameras and the camera system.
Advise supervisor of potential problems or unusual events.
Perform after hours, on-call rotation as assigned.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.

Benefits

Competitive Compensation: Robust pay scales that reflect our commitment to our staff.
Work-Life Balance: Generous paid time off and flexible scheduling where possible.
Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees.
Growth: A focus on professional development and upward mobility within the organization.

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