CalWORKs Office Assistant

EL CONCILIO CALIFORNIA•Lodi, NV

19d•$18 - $20•Onsite

About The Position

Under the supervision of the Employment Training Specialist Supervisor, the CalWORKs OA is responsible for provides administrative and clerical support to staff and clients participating in the California Work Opportunity and Responsibility to Kids (CalWORKs) program. This role ensures efficient office operations while delivering courteous, professional assistance to individuals seeking employment and supportive services. ESSENTIAL DUTIES AND RESPONSIBILITIES: Adhere to all El Concilio California policies and procedures. Greet and assist clients, providing information about CalWORKs services, eligibility, and program requirements Answer phones, respond to inquiries, and direct calls to appropriate staff Schedule appointments and maintain staff calendars Prepare, process, and file documents such as applications, case records, and reports Enter and update client information in databases with accuracy and confidentiality Assist caseworkers with administrative tasks and follow-up communications Monitor office supplies and place orders as needed Maintain organized filing systems (physical and electronic) Support workshop coordination, including preparing materials and tracking attendance Ensure compliance with confidentiality and program regulations Other duties as assigned by immediate supervisor and administration CORE COMPETENCIES: All El Concilio California staff are expected to meet the expectations of our Core Competencies Accountability and Reliability: Shows honesty, integrity, responsibility, initiative, and is mindful of impact on team/organization. Collaboration: Participates in agency wide/cross team efforts, shares knowledge and skills, values cohesion, and integrity of team. Communication: Respectful, effective, proactive, and willing to engage in hard conversations Continuous Learning: Seeks out new challenges, applies new skills, shows growth. Professional Conduct: Clear boundaries, refrains from gossip/splitting, follows agency standards per Handbook and Policies & Procedures.

Requirements

18 years of age or valid work permit
Must have flexibility to work on evenings and weekends
Strong interpersonal and advocacy skills with the ability to engage diverse populations.
Excellent organizational, documentation, and time-management skills.
Strong initiative and ability to suggest and implement new social media strategies
Successful completion of Criminal background check
Maintain acceptable work habits
Attendance
Punctuality
Time management
Teamwork
Establish and maintain positive working relationships with students, school personnel, El Concilio California staff and parents of students
Ethics – Treat people with respect; Follow through with commitments; Inspire trust of others; Uphold organizational values
Initiative – Undertakes self-development opportunities, seeks increased responsibilities; Seeks and provides help when needed
High school diploma or GED equivalency is required
Reliable Transportation
Proof of Car Insurance
Valid California Driver’s License
Successful completion of Sexual Harassment Prevention Training
Successful completion of Workplace Violence Prevention Training
Successful completion of HIPAA Training

Nice To Haves

Previous clerical or office support experience preferred
Familiarity with public assistance programs or social services is a plus
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability communicate clearly; read and write in English and Spanish language is highly preferred.
Intermediate to advanced knowledge of Microsoft Word, Excel, and PowerPoint and/or Google Docs and Google Sheets;

Responsibilities

Greet and assist clients, providing information about CalWORKs services, eligibility, and program requirements
Answer phones, respond to inquiries, and direct calls to appropriate staff
Schedule appointments and maintain staff calendars
Prepare, process, and file documents such as applications, case records, and reports
Enter and update client information in databases with accuracy and confidentiality
Assist caseworkers with administrative tasks and follow-up communications
Monitor office supplies and place orders as needed
Maintain organized filing systems (physical and electronic)
Support workshop coordination, including preparing materials and tracking attendance
Ensure compliance with confidentiality and program regulations
Other duties as assigned by immediate supervisor and administration