Call Taker (Full Time)

CATALDO AMBULANCE BUSINESS TRUST • Malden, MA

2h

About The Position

Work involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports.

Requirements

• High school diploma or general education degree (GED) preferred.
• Knowledge of medical terminology preferred but not required.
• Strong communication skills via phone and email is required.
• Customer service experience in an office environment preferred.
• Must be able to work in a team setting.
• Must be detail oriented, punctual, able to multi-task effectively, and work in a fast-paced environment.
• Experience in data entry and general operating knowledge of Microsoft Office preferred.
• Multi-task data entry 20 to 30 words per minute with active listening during call processing.
• Telecommunicator
• Emergency Medical Dispatch
• C.P.R.
• State 911 certification.

Nice To Haves

• High school diploma or general education degree (GED).
• Knowledge of medical terminology.
• Customer service experience in an office environment.
• Experience in data entry and general operating knowledge of Microsoft Office.

Responsibilities

• Candidates must have good customer service skills
• be capable of working in a fast-paced environment
• possess outstanding communication and organizational skills
• have the ability to multitask
• proficient in the utilization of computer aided dispatch systems (CAD).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees