Call Taker - Denver 9-1-1

City & County of Denver, CO•Denver, CO

48d•$26 - $39•Onsite

About The Position

This application is for the February 24, 2026 Emergency Call Taker Academy. The rate of pay for this position is $29.00 an hour. Trainees will receive 11 weeks of paid classroom instruction followed by 13 weeks of paid, on-the-job training to prepare for live call-taking duties. Denver's 9-1-1 Emergency Communications Agency is staffed by highly trained public safety professionals who manage both emergency and non-emergency calls and coordinate the dispatch of police, fire, and medical resources. Working in partnership with Denver Police, Denver Fire, and Denver Health Paramedics, the 9-1-1 team plays a vital role in protecting the safety and well-being of everyone who lives, works, and visits the City and County of Denver. The Denver 9-1-1 Communications Center is seeking reliable, resilient individuals to join our team as 9-1-1 Emergency Call Takers. If you are calm under pressure, passionate and motivated by public service, this fast-paced, team-oriented environment will give you the opportunity to make a real difference every day through accuracy, compassion, and teamwork. Denver 9-1-1 operates 24/7 and depends on dedicated team members to work rotating 8-10 hour shifts covering days, nights, weekends, and holidays to ensure uninterrupted emergency service. This includes reporting during inclement weather and unplanned emergencies. Remote work is not available for this position. Denver 9-1-1 operates 24/7 and depends on dedicated team members to work rotating 8-10 hour shifts covering days, nights, weekends, and holidays to ensure uninterrupted emergency service. This includes reporting during inclement weather and unplanned emergencies. Remote work is not available for this position. Denver 9-1-1 operates 24/7 and depends on dedicated team members to work rotating 8-10 hour shifts covering days, nights, weekends, and holidays to ensure uninterrupted emergency service. This includes reporting during inclement weather and unplanned emergencies. Remote work is not available for this position. Primary Communication Center: 12025 E 45th Ave, Denver, CO 80239 Back-up Communication Center: 950 Josephine St, Denver, CO 80206

Requirements

Excellent Communication: Ability to speak clearly, listen actively, and relay information accurately
Reliability: A proven record of consistent attendance and timeliness that enhanced team performance and ensured reliable, high-quality service delivery
Multitasking and Attention to Detail: Demonstrates the ability to handle multiple priorities simultaneously while maintaining accuracy, organization, and timely performance
Critical Thinking & Problem-Solving: Able to quickly evaluate situations, identify solutions, and make well-informed decisions
Resiliency: Performs effectively in fast-paced, high-pressure environments, showing sound judgment, professionalism, and empathy
Teamwork: Communicates and works cooperatively with coworkers and supervisors to maintain a positive, professional environment
Geographical Knowledge: Familiarity with the City and County of Denver's streets, landmarks, and locations
Technical Proficiency: Skilled in learning and using various computer systems and software, including new technologies
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Two (2) years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
License/Certifications: Requires a CPR Certification before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment.
Requires an EMD Certification issued by NAED before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch.
Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take and pass some online test every two years to maintain certification.
Licenses and certifications must be kept current as a condition of employment.

Nice To Haves

Preferred Background: One (1) year experience working in an emergency service dispatching position
Additional Skills: Bilingual. Previous experience with dispatching software, multi-line phone systems, and radio operations

Responsibilities

Serving as essential personnel by responding to emergency and non-emergency calls for Police, Fire, and EMS with professionalism, composure, and empathy
Quickly and accurately collect, assess, and document critical information into the Computer-Aided Dispatch (CAD) system
Determine the nature and priority of each call, initiating appropriate protocols and dispatch responses, including Emergency Medical Dispatch (EMD) when required
Provide lifesaving instructions and emergency triage guidance over the phone as needed
Manage a high volume of back-to-back calls in a fast-paced, high-stress environment while maintaining accuracy and focus
Operate and navigate multiple systems, including CAD, telephone, and mapping software, to ensure efficient call handling
Exercise sound judgment and independent decision-making under pressure to support timely emergency response
Maintain strict confidentiality and adhere to departmental policies, procedures, and performance standards

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