Call Loop Representative

Deckers Brands•Broomfield, CO

1d•Onsite

About The Position

The Call Loop Representative is a compassionate solution finder with excellent listening skills and a close attention to detail. The Call Loop Representative will support the customer experience department by delivering an elevated customer service experience while serving as a first point of contact for general inquiries to resolve customers’ concerns. A strong candidate for this role is able to provide quick resolutions to meet customer’s needs and establish relationships. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. The primary functions of this role, include but are not limited to: Answering inbound calls from dealers, sales representatives and in-house departments in order to assist and research various questions in a timely manner Processing orders, returns, modifications, credit memos and debit memos for dealers and sales representatives Communicating effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders Building customer relationships - earn their loyalty and trust by being kind and helpful Adhering to department policies regarding wholesale orders processes

Requirements

Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time
Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns
An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand
Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment
Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision
Comfortable and flexible with changing priorities
Able to promote strong work ethics – punctual, reliable and responsible
Highly motivated, a team player and a motivated self-starter
One or more years of customer contact handling utilizing both written and verbal communication preferred
Proficiency with technology and its function as a resource for solving problems
Proficiency in Microsoft Applications

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Answering inbound calls from dealers, sales representatives and in-house departments in order to assist and research various questions in a timely manner
Processing orders, returns, modifications, credit memos and debit memos for dealers and sales representatives
Communicating effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders
Building customer relationships - earn their loyalty and trust by being kind and helpful
Adhering to department policies regarding wholesale orders processes