Call Ctr Specialist Access-Jenkintown/FT

Temple University Health System • Philadelphia, PA

15h • Onsite

About The Position

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.

Requirements

• High School Diploma or Equivalent
• 2 years experience in customer service

Nice To Haves

• Bachelor's Degree in Marketing, Communications or Healthcare
• General Experience in a physician practice or call center environment
• General Experience and prior knowledge in scheduling for physician office or radiology
• General Experience and knowledge working in an Electric Medical Record System (EMR)
• General Experience communicating in Spanish or other languages (Bilingual)

Responsibilities

• Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services
• Handle complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously
• Communicate via EPIC to physicians and staff on a daily basis
• Provide appropriate and relevant information and facilitate requests within the designated timeframes based on urgency as defined per scheduling protocol
• Assure compliance and integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED