Call Ctr Specialist Access 24/7-Jenkintown(8AM to 4:30PM)

Temple University Health System•Philadelphia, PA

4h•Onsite

About The Position

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity. Provides answering service to various practices in the Healthcare Environment.

Requirements

High School Diploma or Equivalent Required
2 years experience in customer service or a Call Center Required
Combination of relevant education and experience may be considered in lieu of degree Required

Nice To Haves

Bachelor's Degree Preferred
General Experience communicating in Spanish (Bilingual) Preferred
General Experience in a physician practice or call center environment Preferred

Responsibilities

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services
Handles complex requests through various channels while utilizing numerous databases simultaneously
Communicates via EPIC to physicians and staff on a daily basis
Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol
Maintains knowledge of emergency procedures and ensures proper notification
Assures database compliance and integrity
Provides answering service to various practices in the Healthcare Environment

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