Call Center Telephone Banker

Bank of America Corporation•Chandler, AZ

43d•Onsite

About The Position

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Requirements

Attention to Detail
Client Solutions Advisory
Customer and Client Focus
Interpret Relevant Laws, Rules, and Regulations
Adaptability
Client Experience Branding
Customer Service Management
Issue Management
Problem Solving
Active Listening
Business Development
Consulting
Referral Identification
Research
Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
Ability to follow rules and regulations.
Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections, upselling and cross-selling.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Minimum of at least an intermediate level of proficiency with computers.
Self-motivated with excellent organizational skills.
Strong decision-making and problem-solving skills.

Nice To Haves

Experience in the banking/financial industry.
Experience working in a call center.
Experience in retail sales.
Experience upselling/cross-selling over the phone

Responsibilities

Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
Responds to customer inquiries and concerns, creating customized solutions
Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
Identifies client needs for licensed sales functions, making referrals to Line of Business partners
Quotes rates, terms, and programs for banking solutions
Manages risk in every business, product, and service transaction leveraging available tools

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