Call Center Technician

Yesway • Clovis, NM

13d

About The Position

Yesway is seeking a Call Center Technician to join our team. Our Call Center operates 24/7/365 to support our stores and respond to general inquiries. In this role, the Call Center Technician plays a key role in maintaining the smooth operation of our stores by responding to internal and external customer inquiries.

Requirements

• Able and willing to answer phone calls throughout the duration of an 8-hour shift
• Able to communication verbally and writing in English, bilingual Spanish preferred
• Basic computer knowledge or familiarity with a computer
• Ability to learn new information and skills quickly
• Strong attention to detail to properly resolve and route calls
• Ability to communicate clearly, accurately and professionally
• Ability to work independently or as part of a team

Nice To Haves

• bilingual Spanish preferred

Responsibilities

• Maintain a high degree of regular and punctual attendance
• Deliver exceptional customer service by phone to internal and external customers by providing prompt, friendly service, connecting with the customer and acting with a "customer comes first" attitude
• Maintain a confident and friendly demeanor at all times
• Take ownership of incidents and enter appropriate information into the trouble ticket system
• When appropriate, route calls to the appropriate resource(s)
• When one-call resolution isn’t possible, follow up with the customer to ensure satisfactory resolution of the issue
• Must be available to work shifts that will include weekends and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees