Call Center Technical Support Representative

OneMCI•Tampa, FL

1d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older.
High school diploma or GED required.
Fluent in English and Spanish.
Basic understanding of computer systems and troubleshooting.
Strong analytical and problem-solving skills.
Excellent communication and customer service abilities.

Nice To Haves

Previous tech support or IT helpdesk experience is a plus.

Responsibilities

Provide first-level technical support via phone, chat, or email.
Troubleshoot hardware, software, and connectivity issues.
Guide customers through step-by-step solutions.
Document all technical issues and resolutions in the system.
Escalate unresolved issues to higher-level support teams.
Stay updated on product knowledge and technical procedures.
Maintain high customer satisfaction through effective communication.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.