Call Center Team Leader
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About The Position
The position involves providing quality customer service and working towards the generation, promotion, and maintenance of a quality work environment for the staff of Amarillo National Bank. The role requires maintaining a positive attitude and providing team support, supervising and supporting co-workers while delivering telephone customer service, and assisting management in improving departmental operations. The candidate will be responsible for answering telephone calls from customers and the public in a prompt, professional, and courteous manner, as well as handling difficult calls referred from co-workers. Additionally, the role includes assisting customers with problems and questions concerning their accounts, loans, and internet banking.
