Call Center Team Lead
The Chicago Lighthouse•Chicago, IL
404d•$40,560 - $42,640
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About The Position
The Call Center Team Lead at The Chicago Lighthouse is responsible for delivering exceptional customer service in a high-paced call center environment. This role focuses on enhancing patient and family experiences, ensuring customer satisfaction, and supporting the financial health of the organization. The Team Lead will assist Customer CARE Representatives with complex issues, monitor call handling, and provide feedback to improve service quality.
