Call Center Team Lead – Inside Sales

Storm Guard Madison•Madison, WI

4d•$30,000 - $100,000

About The Position

We are seeking a high-performance Call Center Team Lead to drive results, accountability, and daily execution for our Inside Sales appointment-setting team. This is a hands-on, player-coach position. You will actively make calls and set appointments while also leading, coaching, and elevating team performance. This role operates in a structured, metrics-driven environment where performance, professionalism, and consistency matter. This role is built for someone who wants to produce at a high level while developing leadership skills and directly impacting team results. If you are competitive, accountable, and motivated to lead from the front — apply today. Storm Guard is seeking competitive, motivated and goal oriented individuals to join our family. We are a rapidly growing organization with great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need.

Requirements

Proven inside sales or call center performance
Experience leading, mentoring, or informally coaching others
Comfortable in a high-call-volume, performance-based environment
Strong communication skills and natural leadership presence
Highly organized, metric-driven, and results-focused

Responsibilities

Make inbound and outbound calls to convert qualified leads into scheduled appointments
Lead by example in call volume (20–30+ calls per hour) and conversion performance
Coach team members in real time through call reviews and feedback
Reinforce scripts, standards, and CRM documentation accuracy
Monitor appointment quality and ensure smooth handoffs to the sales team
Drive daily accountability around metrics and productivity