Call Center Representative I (Remote)
About The Position
The Call Center Support Representative at Hydromax USA plays a vital role in ensuring customer satisfaction by managing a high volume of inbound and outbound calls. This is a work-from-home role for candidates located in the Seattle, WA area. This position requires quick decision-making and effective communication skills to build positive relationships with customers while addressing their inquiries and service requests. The representative will work in a fast-paced team environment, collaborating with technicians and other departments to optimize service delivery and enhance operational efficiency.
Requirements
- High School Diploma or GED.
- Strong listening, comprehension, and customer service skills.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with attention to detail.
- Ability to work well under pressure while maintaining a positive attitude.
- Demonstrated emotional intelligence and professionalism in customer interactions.
- Working knowledge of Microsoft Office; ability to learn CRM/contact center software.
- Ability to pass a thorough background check and pre-employment drug screen.
Nice To Haves
- Previous experience in customer support, call center, dispatch, scheduling, or phone-based customer service.
Responsibilities
- Respond promptly to all customer and technician inquiries via phone, email, or other communication channels.
- Efficiently conduct and manage a large volume of inbound and outbound customer service calls.
- Work closely with technicians, managers, and other departments to maintain seamless operations.
- Participate in call calibration sessions for quality improvement purposes.
- Address scheduling conflicts, route optimization, and urgent service requests efficiently.
- Keep comprehensive and accurate records of service requests, technician assignments, and customer feedback.
- Use advanced scheduling tools to reduce travel time and maximize productivity.
- Provide a high level of customer service to exceed customer expectations and establish sustainable relationships.
- Analyze complex information to identify escalation opportunities and recommend optimal solutions.
Benefits
- Competitive base pay ($21.30 - $25 depending on experience)
- Weekly pay
- Medical, dental, vision insurance and more
- Company-paid life insurance
- Paid holidays and personal paid time off (PTO)
- 401(k) with company match after 6 months
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
