The Call Center Supervisor is a key role to the Agua Caliente’s guest service experience as it is directly responsible for the agents who are handling our valuable customer interactions. The Call Center Supervisor will be responsible for a team of agents and will be directly accountable for the performance (quality, adherence, attendance, etc.). As well, the Call Center Supervisor will serve as a shift manager, managing a shift of agents from multiple teams in order to meet service level goals using real-time call center management techniques inherent in the new operation.