Call Center Supervisor

Safepoint MGA, LLC•Tampa, FL

8d•Onsite

About The Position

Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.

Requirements

5-7 years of experience in property and casualty insurance.
2-3 years of experience as a Supervisor in a call center environment
State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days
Thorough knowledge of the underwriting process and the analytics involved.
Excellent communication and organizational skills
Advanced computer skills and strong systems knowledge
Ability to communicate clearly verbally and in writing
Ability to supervise and provide guidance to Customer Service Representatives and direct reports
Ability to obtain and maintain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US
Ability to think critically, assess risk, and make informed decisions
Ability to commit to attendance schedule on-site

Nice To Haves

College degree preferred

Responsibilities

Directly involved in the recruitment of the Customer Service employees.
Create comprehensive training program for newly hired employees.
Facilitate training program and job shadowing program.
Partner with technology to build efficiency and automation into the work flow.
Partner with Marketing to build agent relations.
Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
Communicates effectively internally and externally.
Other tasks and projects as may be assigned

Benefits

Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
15 Paid Time-Off Days
3 Discretionary Days
5 Parental Leave Days
5 Jury Duty Days
5 Bereavement Days
8 Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance (company paid premium)
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs
And more…